Text or Email Your Transportation Request

Tired of being on hold waiting in the queue for a representative to book your trip?

ICS Transportation Service heard you!

If you have access to email on your computer or phone, you can now order your transportation via email or text.

Here’s what you have to do:

Please email your transportation requests to msccenter@icsny.org. If your cellphone provider permits texting to email addresses, you can also text your request to msccenter@icsny.org.

Your trip will be booked within 24 hours and you will receive an email confirmation.

Please include the following information in your email or text:

  • your name and date of birth or ID number
  • date of your appointment
  • pick up time/ appointment time/ return time (if open return is needed, please specify)
  • contact phone number for pick up and return
  • destination address
  • doctor’s name or medical facility and phone number
  • type of transportation requested (ex. ambulette, livery, ambulance)
  • equipment that you will be traveling with (ex. walker, scooter, cane, manual/ power wheelchair)


Hi ICS Transportation,

My name is Jane Doe (birth date 7/4/76). My address is 123 Sesame Street, Manhattan. My number is 917-555-5555.
I would like a ride on Oct 31, to be picked up at 11:00 for a 12:30 appt, returning at 2:30 p.m.
My doctor (Dr Smith, tel.: 212-555-5555) is at 460 West 34th at 10th Avenue.
I use a power wheelchair and require an ambulette.

Thank you,
Jane Doe

Please call or email the Transportation department if you have any questions. You can reach us at the email above, or at the main ICS number (1.877.427.2525).

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