A Welcome to Providers

Our providers represent a carefully selected group of professionals who are as committed to providing services to our members as we are. Our providers agree to offer care that supports the values of our Care System. They consistently pay attention to the details that enable our members to use their services and facilities with comfort and ease. We are very grateful to work with such dedicated providers.

For current providers:

You will find all of the information you need to do business with us right here. You can also contact our Provider Relations Department at providerrelations@icsny.org.

Billing Information for Providers

Important: New billing codes in effect April 1, 2018

In September, 2017, the New York State Department of Health informed providers statewide of a requirement to begin using new billing codes as of January 1, 2018 for home and community based long term services claims. However, subsequently the State pushed back its implementation date for this change to April 1, 2018.

In accordance with the State’s requirement and implementation date change, ICS sent providers new authorizations with the new codes. These codes should not be used until April 1. Any claims received with new codes prior to April 1 will be rejected. Conversely, any claims received with the current codes after April 1 will be rejected.

As always, we appreciate everything you do to serve our members, and your patience as we undertake this change required by the New York State Department of Health.

Please do not hesitate to contact the ICS Provider Relations Department if you have any questions or concerns about this change to the billing procedure.

To ensure efficient payment, ICS strongly encourages providers to submit all claims electronically, which allows for the quickest, most efficient processing and payment.

Billing information is here.

  • For information regarding recent correspondence, the status of submitted claims, appeals, compliance policies, or to track an invoice related to a member of  our plan, click here

To join our network:

If you are interested in learning more about our plan or how to join our network, please contact our Provider Relations Department at providerrelations@icsny.org. Our Provider Relations staff will get back to you within 24 hours. The colleagues in our network share our longstanding commitment to meeting our members’ needs in the communities we serve; we are always happy to add providers to our thriving network.


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