ICS is Changing: What does this mean for You?

On March 31, 2019, Independence Care System (ICS) will close its managed long-term care plan (MLTC). However, ICS will continue to support New Yorkers with disabilities to live safely and independently in their communities. On April 1, 2019, ICS will open the first and only “Health Home” in New York State specializing in care coordination for people with physical disabilities. On January 7, ICS President Rick Surpin sent a letter to every ICS member about the upcoming changes.

What should current ICS members do?

Stay with ICS to help protect your level of care.

All ICS members will receive a letter from New York State informing them of next steps and the choices available to them. ICS members who do not choose another MLTC plan will be automatically enrolled into the MLTC plan of Visiting Nurse Services of New York, VNSNY CHOICE, on April 1, 2019.

For the following reasons, we encourage you to wait for automatic enrollment into VNSNY CHOICE.

  • ICS members who enroll in VNSNY CHOICE will be guaranteed the same level of services they currently receive from ICS for one year. However, ICS members who choose to enroll in an MLTC other than VNSNY CHOICE will be guaranteed the same level of services they currently receive for only 120 days.
  • To ensure greater continuity of care, VNSNY CHOICE will delegate MLTC-related care management services to ICS for all qualifying ICS members with physical disabilities who choose to enroll in VNSNY CHOICE.
  • All VNSNY CHOICE members with physical disabilities, including ICS members with physical disabilities who choose to enroll in VNSNY CHOICE, will be eligible to enroll in the new ICS Health Home.

As always, the needs and well-being of our members is the most important factor in this process. Please call 1.877.ICS.2525 to speak with an ICS staff person if you have questions or concerns about the transition process.

How to join the ICS Health Home

 On April 1, Independence Care System will open the first and only “health home” in New York State specializing in helping people with physical disabilities stay healthy and independent, in their communities. A “health home” is not a home. It is a program designated by New York State to provide care coordination for Medicaid-eligible residents with multiple health conditions. The goal is to make sure members get the care and services they need to be as healthy as possible. Health Home services do not replace MLTC services. They provide an additional level of assistance available to qualifying ICS members who enroll in VNSNY CHOICE.

As a current ICS member you are very likely eligible to join the new ICS. Interested? Read a letter in English or Spanish about joining the ICS Health Home. Then fill out the consent form and give it to an ICS staff person, email it to us at MSCDocMgt@icsny.org or fax it to 718-907-1670. Here is the form in English, Spanish, Russian and Chinese.

Want to know more? Read the brochure in English, Spanish or Russian. Have questions? Call 1.877.ICS.2525.

While our primary concern is communicating with you, our members, we have also notified the public, via a press release, and our community stakeholders, via email, about the changes coming to ICS.

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