Contact Us

To reach any office of Independence Care System please call 1.877.ICS.2525.

  • If you have a hearing or speech disability and would like to contact ICS through the TTY, please call 1.855.ICS.4TTY (1.855.427.4889). You can also use the New York State Relay Service by calling 711.
  • To learn about an ICS plan, or to refer someone, call us toll free at 1.877.ICS.2525 or use our web referral form.
  • To book an ICS expert to speak: Experts on long-term care for senior adults and people with disabilities and chronic illnesses, multiple sclerosis and spinal cord injury, wound care, rehabilitation and the art of wheelchair fitting, would be happy to speak to your group. Please call Loreen Loonie, Senior Vice President, Community Relations, at 1.212.584.2548 or email to book a speaker.
  • To receive our member newsletter, The Independent click here.
  • To receive our newsletter for community partners and providers, The ICS Snapshot, click here.

For Media Inquiries: Please contact Loreen Loonie, Senior Vice President, Marketing and Communications, at 1.212.584.2548 or email

Our mailing addresses are below:

ICS Manhattan Office

257 Park Avenue South, 2nd Floor
(between 20th and 21st Streets)
New York, NY 10010-7304
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ICS Brooklyn Office and Member Center

25 Elm Place, 5th Floor
(between Livingston Street and Fulton Mall)
Brooklyn, NY 11201
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ICS Bronx Office and Member Center

400 East Fordham Road, 10th Floor
Bronx, NY 10458
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