Our Specialized Services
As a member of Independence Care System, you have access to our specialized services, areas in which we have developed distinct knowledge and skill in supporting our members to live independently, including:
- Member-centered care coordination, the heart of our work, aimed at ensuring that our members’ needs are comprehensively assessed, that they participate in developing their care plans, and that they are followed from home to hospital or nursing facility back home again, to ensure the speediest return.
- A well established Consumer-Directed Personal Assistance Home Care Program, making ICS the only NYC agency with a decade of experience offering both Consumer-Directed Personal Assistance (members select their own caregivers, who have broader latitude to help than agency caregivers) as well as agency-provided home care.
- A nationally recognized Disability Care Coordination Model, focused on the needs of adults 18 and over with chronic conditions or physical disabilities seeking to live active, independent lives.
- Specialized Senior Adult Services, featuring interdisciplinary Senior Adult Care Management Teams working with senior adults and their family caregivers to coordinate all of the home care, health care and social services they need to live as independently as possible.
- Specialized care management services for people with Spinal Cord Injury and Multiple Sclerosis, which led the National Multiple Sclerosis Society to designate ICS as a “Center for the Promotion of Excellence in Long-Term Care” for people with MS.
- A community-based Wheelchair Program—unmatched in NYC—featuring therapists, technicians, an evaluation room, a power ceiling lift, a dedicated repair shop, a wheelchair “car wash,” and a weekly wheelchair maintenance workshop for our members.
- The Access to Women’s Health Care Program for Women with Physical Disabilities, which works in partnership with private foundations, health care providers, and policy makers; the success of our Breast Cancer Screening Project led the NYC Affiliate of Susan G. Komen for the Cure® to select ICS as its 2010 grantee of the year.
- Specialists in pressure ulcer prevention and intervention, who assess all ICS members to identify those at risk and coordinate their care—a crucial service since pressure ulcers represent a significant health care threat to adults with restricted mobility.
- An Advocacy Department, which stands up for the rights of ICS members with the agencies and providers involved in their care.
- Social/educational/artistic activities to combat isolation, which have proven to be a first step for many members to becoming socially involved in activities beyond ICS.
- Behavioral health services, including home visits, crisis intervention, supportive counseling and collaboration with community providers to address complex behavioral issues.
ICS members receive these specialized services, in addition to the NYS Health Department’s slate of Guaranteed Managed Long-Term Care Services.