Our Care System

When you join ICS, you have a Care System that is:

Responsive: What’s important to you and your family is important to us.

We work with you—or with you and your family—to assess your needs for home care, health care and social services and to develop your personalized Care Plan.  We ensure that the Plan reflects what you see as your needs as well as the services that are most crucial to your health, safety and well-being.

Coordinated: We work with you to get the health care and social services you need.

Your ICS team coordinates all of the home care, personal  assistance, housekeeping, health care and social services you need, working with your primary care doctor, physician specialists, home care agency, and a wide array of community-based providers.  Read more…

Expert: A highly skilled, dedicated, diverse staff, advocating for you and with you to be as independent as you can be.

You have your own team of ICS professionals, backed by the resources of our full staff, including:  Social Workers, Registered Nurses, Multiple Sclerosis-certified and wound-certified nurses, behavioral health professionals, Medicaid eligibility specialists, rehabilitation therapists, wheelchair repair technicians, transportation managers, and organizers of artistic, educational and social programs especially for ICS members.

Empowering: Giving you the knowledge and skills you need to make informed decisions.

You are at the center of all of the decision-making about your care; you have the final say.

Respectful: A culture of listening and understanding, where you feel you belong.

ICS at its core is a community, made up of our members, their families and caregivers, providers, and our staff.   In coordinating the services our members need, we are committed to nurturing that sense of community, to ensuring that everyone is treated with respect and their voices heard.

Flexible: When your life changes, so do our services. 

The services you need when you join ICS may not be the same services you need six weeks, six months, or six years later. Maybe you fell, were hospitalized, landed in a nursing home, and were terrified that you would never get out. At times like that, ICS is there, making the changes you need, shepherding you through the transitions you face, getting you back home.