How to Make a Referral

You may have a client, patient, program participant, relative or friend who you believe could benefit from ICS. We would be very happy to assist.

You need to provide only basic information to begin the referral process, as long as the person you are referring:

• lives in the Bronx, Manhattan or Brooklyn;
• has a physical disability or chronic illness that will last longer than 120 days and requires a nursing home level of care and ICS’s services;
• is at least 18 years old and Medicaid eligible; and
• can return to, or remain in, the community without risk to health or safety.

We ask that you give us the name of the person you are referring, his or her address and other contact information, as well as your name, your relationship to the person (relative, friend), your position and organization or practice (if applicable), and your contact information. Let us know if you would like to talk with us first, or if we can go ahead and contact the person you are referring. We will let you know that we have made the connection with the person you referred.

You can make a referral in any of four easy ways. You can:

• Call us toll free at our dedicated Referral Hotline: 212-614-2454. This line is answered by an Intake staff person weekdays, from 9 to 5. If you reach our voicemail, we assure you that we will make contact within 24 hours.
• Email us at our dedicated Referral Address: intakereferrals@icsny.org. You will receive an automatic acknowledgement of your referral, and an Intake staff person will follow up within two business days.
• Fax your referral to our dedicated Referral Fax line: 718-907-1682. Follow-up will take place within two business days.
• Complete an Online Referral Form, which you can send back to us online, or  print out, complete, and return to us by fax.  Again, follow up will take place within two business days.