Meeting You. Meeting Us.
That’s what happens after you contact ICS to begin your enrollment process. When we talk, we will ask a few questions to get information about your disability and give you preliminary information about ICS and our eligibility requirements. We will arrange a convenient time for an initial meeting with you wherever you are—at home or in a hospital or nursing home. A special home visit to assess your needs will follow.
You will have the opportunity to ask any questions you have, and our enrollment team will fully explain the ICS plan of services. Enrollment staff will ask about any preferences you have regarding your current service network and check your financial eligibility for Medicaid. If you need help to apply for Medicaid or recertify eligibility, the ICS Medicaid Eligibility Specialist is available to assist you. An ICS Intake nurse will meet with you to assess your capabilities and discuss your goals and preferences for care. Together you will develop an initial care plan.
Once you have all the information you need and have decided to enroll, you will be asked to sign an enrollment agreement and the initial care plan.
Getting Started as a Member
After you become an ICS member, we will contact you for a telephone orientation. We will help you to understand how to use the benefits provided by membership in ICS and how to learn the best way to communicate your questions, concerns, suggestions, and recommendations to ICS. ICS staff will always listen to your concerns and be responsive to your suggestions about how we can work well together.
