Job Opportunities

The following are the current job opportunities available at Independence Care System. We are an equal opportunity employer; women, minorities, veterans, and persons with disabilities are encouraged to apply.

Social Worker, Team 7

As part of the Care Management team the Social Worker participates in assessing and evaluating the needs of members, and works with the member and the rest of the team in planning and implementing care that addresses the care needs of the member. This position is based in the community approximately 60% of the workweek. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Collaboration

  • Establish a collaborative working relationship with the Team Leader, the Senior Nurse and the members of the IDT
  • Facilitate IDT meetings as assigned by the Team Leader
  • Function as a resource for the members of the team
  • Provide supervision to the Social Workers in the IDT
  • Identify areas for increasing the skill level of the social workers within the IDT
  • Orient and train staff as needed
  • Ensure compliance with care guidelines and protocols

2. Conducts visits and assess member’s status and needs

  • Prepares for member visits by reviewing case materials, completing Member Complexity Assessment, and bringing important information.
  • Explains the purpose of the visit and answers member’s questions about ICS policies and procedures.
  • Assesses medical needs, behavioral health, functional abilities, home environment, finances, family and community supports, understanding of diagnosis and disabilities
  • Identify and prioritize member needs, as well as implement appropriate interventions.
  • Assist with discharge planning as appropriate

3. Documentation, Reporting and Compliance – clear and complete documentation, and reports that adhere to timeframes and ICS guidelines

  • Document care plan in member’s record, member contacts, and revise written care plan as needed.
  • All member-related interactions and information are thoroughly documented and reflects an understanding of member issues and needs, and appropriate interventions.
  • Meets agency productivity expectations regarding all matters related to care planning and in accordance with state regulatory standards (monthly member contacts, care plans, advance directives, etc.)
  • Participates in other activities related to regulatory compliance, (i.e. state audits, IPRO projects).

4. Other duties as necessary

Minimum Qualifications

1. Bachelor’s in Social Work (BSW) required. Master’s Degree in Social Work (MSW) or Mental Health Counseling (MCH) preferred
2. Minimum two (3) years’ experience in the social or health services fields.
3. Minimum two year’s Behavioral Health/Psychiatric experience.
4. Experience in conducting assessment interviews and documenting.
5. Highly self-motivated and ability to manage time independently.
6. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

Additional Qualifications​

1. Experience with Medicaid population and/or persons with physical disabilities a plus.
2. Knowledge of health care and disability issues and systems preferred.
3. Licensed in New York State a plus.
4. Bilingual preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Fair Hearing Coordinator, PT

Reporting to the Fair Hearing Supervisor, the Fair Hearing Coordinator is responsible for working with the Eligibility team logging and triaging eligibility issues and actively filing Fair Hearings on behalf of ICS members. He/she will represent ICS/members, as appropriate in Fair Hearing cases and seek resolution for Fair Hearings for all product lines in a manner consistent with regulatory requirements from New York State and the Centers for Medicare and Medicaid Services. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Establish and monitor processes to oversee member eligibility issues caused by the LDSS and coordinate the identification, documentation, reporting, investigation and resolution of all Fair Hearings in a timely and culturally-appropriate manner;

2. In conjunction with the Eligibility team, establish a work flow to ensure that members entitled to Fair Hearings are advised and are filed in a timely manner;

3. Review monthly roster and develop worklist for members who have lost Medicaid eligibility. If member’s eligibility cannot be verified, submit a Fair Hearing with aid continuums on behalf of the member;

4. Obtain copies of Medicaid applications, any deferments, proof of LDSS receipt of documents, a chronology of events should all be documented and submitted as supporting documents for the Fair Hearing proceedings;

5. Coordinate all necessary paperwork and submissions for Fair Hearings, including evidence packets and Fair Hearing summaries;

6. Maintain a Master Fair Hearing Log that is accessible and shared with the Intake & Enrollment department, containing all members who have a pending Fair Hearing, reason, date submitted, and person submitting the request;

7. Coordinate necessary attendees for Fair Hearings;

8. Work with ICS Medicaid unit, Compliance Department and other ICS Departments to review and analyze Fair Hearing trends and recommend corrective action as necessary;

9. Ensure timely Fair Hearing filings to regulatory agencies, in conjunction with the Quality Assurance Department;

10. Responsible for maintaining and updating on an annual basis, or as necessary, Fair Hearing policies and procedures, member correspondence, etc., consistent with regulatory changes; and

11. Works collaboratively with Training team in the development of staff and member training program to ensure that identified knowledge and skill gaps are addressed;

12. Additional duties as assigned.​

Core Competencies

1. Accountability

  • Committed to doing the best job possible
  • Keeps commitments and meets deadlines
  • Accountable for own actions
  • Capable of managing yourself including your behavior and attitude

2. Communications

  • Speaks effectively
  • Listens with an open mind
  • Asks curious questions to ensure understanding
  • Is polite and respectful
  • Provides constructive feedback

3. Customer Service

  • Listens effectively
  • Responds to issues in a timely fashion
  • Commits to exceeding expectations of customer

4. Quality Control

  • Does work right the first time
  • Checks work for accuracy and completion
  • Ability to manage and prioritize multiple tasks and or projects

5. Problem Solving

  • Recognizes the signs of a problem
  • Avoids assumptions and gathers information to make a decision
  • Notifies supervisor of problems
  • Responds to problems with intent to create a resolution, sends to manager as necessary
  • Closes loop, provides next steps as necessary

6. Cooperation/Teamwork​

  • Works well with others
  • Sets a tone of cooperation
  • Contributes input to improve outcomes
  • Acknowledges different work styles
  • A​sks others for opinions and feedback, provides feedback in a tactful respectful way

7. Flexibility

  • Is adaptable to changing priorities

8. Mission Drive

  • Knows and understands ICS services
  • Seeks to support member centered care and people with disabilities living independently in the community

Minimum Qualifications

1. Bachelor’s Degree in Health Care, Business or related field preferred.

2. Minimum five years of related work experience.

3. Experience in similar position at an organization of at least 200 employees and 5,000 members desired.

4. Experienced with quality concepts, quality analysis and root cause tools and techniques such as Pareto charts, run charts, fishbone diagrams, etc.

5. Proven track record of organization, attention to detail and ability to respond promptly to requests, anticipate organizational needs, and maintain efficient office operations.

6. Ability to balance shifting priorities and keep track of multiple tasks and deadlines.

7. Team player who can interact well with individuals from a variety of backgrounds.

8. Outstanding presentation and written communication skills that demonstrate logic, conviction, and passion. Must be able to present goals, methodology, and results to all levels of the organization. Proficiency with a variety of basic office machines, systems, and computer hardware/software, with an emphasis in presentation of data, PI concepts and team collaboration activities.

9. Strong computer literacy with proficiency in standard office software such as Microsoft Word, Excel, Outlook, PowerPoint, and Access.

10. Bi-lingual, Spanish/English a plus.

Additional Qualifications

11. Previous experience in non-profit organization or health insurance organization preferred.

Working Conditions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. Also, employee is required to travel in the boroughs of Brooklyn, Manhattan and/or Bronx.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office and computer equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is required to visit persons who are interested in becoming members of ICS as well as persons who are ICS members in their homes and requires travel with or without ICS members to organizations affiliated with ICS or an ICS member.

A portion of the work is performed in an office setting. The noise level in the work environment is moderate.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Rehab Services Coordinator (English/Spanish)

As part of the Rehab Dept., the Repair Services Coordinator supports the Care Management Interdisciplinary Teams (IDTs) processes specific to the coordination of requests for new rehabilitation equipment and for repair services for complex rehabilitation devices. This includes communication and coordination with members, internal staff and external providers. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1.Rehab Equipment Repair

  • Receives and acts on inquiries regarding rehabilitation device repairs received from members, care managers, in network treatment facilities and suppliers. This includes but is not limited to overseeing inquires and determining the equipment repair plan.
  • Manages member communications to investigate the status of an existing repair request, scheduling of member appointments, including but not limited to return delivery of repaired devices, and /or attendance at a workshop
  • Processes, schedules, tracks and documents all rehab equipment repair requests assigned to ICS staff. Approves the authorization for service and parts requested by suppliers, as needed.
  • Manages the borough-specific wheelchair workshop. This includes but is not limited to: Scheduling of members, documenting the activity in the workshop, tracking orders for parts needed, scheduling return appointments when parts are available and maintaining monthly statistics for the workshop.

2. Documentation

  • Follows up on paperwork with member, supplier, care manager regarding new Rehabilitation Device orders/repairs.
  • Documents daily in electronic record member service such as rehabilitation devices equipment request review, device service plans and authorizations and /repair updates.
  • Maintain paper and electronic files.

3. New Rehab Device Requests

  • Coordinates completion of the acquisition of products through Invoice review and approval for authorizations.
  • Documents receipt of newly delivered equipment received from the supplier, prior to delivery to the member.

4. Collaboration and Follow-up

  • Follow up with necessary parties to facilitate a timely delivery of member services related to equipment requests, evaluations, orders, repairs /replacement.
  • Maintain communication, follow and complete process with member, IDT members, provider, staff, and Manager of RCSs to facilitate an understanding of new rehabilitation devices evaluation/repair process, and obtain appointments and/or repair services from ICS approved providers or technician.
  • Maintain close relationships with equipment providers and evaluation centers (i.e. Home Medical Equipment, Medstar, Rehabco/ Mt. Sinai, ICD.). Arrange for services initiated by the care team related to new rehabilitation device equipment and repairs.
  • Work closely with therapist to provide assistance as needed (paperwork tracking, translations, etc.)

5. Complies with department policy regarding the handling and storage of new and used mobility devices in or adjacent to clinical areas.

6. Other duties as necessary.

Minimum Qualifications

1. High School Diploma or equivalent.
2. 2 -5 years of relevant experience in a small to medium sized organization.
3. Bilingual (English/Spanish)
4. Strong communications skills
5. Able to multitask and work independently and in a team setting.
6. Must be bilingual in Spanish

Additional Qualifications

1. Associate’s Degree or higher preferred.
2. Experience working directly with people with physical disabilities preferred.
3. Previous experience in non-profit organization preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Intake Nurse

The Intake Nurse is responsible for conducting comprehensive assessments as part of the intake process. This position is based in the community approximately 70% of the workweek. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Conduct Member Intake Visits – RN visits consumers and members in home or alternate location (i.e. Nursing home) to conduct intake assessments/reassessments.

Intake Assessment:

  • Arrives at scheduled time and explains the nature of the visit.
  • Reviews current demographic information.
  • Performs bag and hygienic technique as necessary.
  • Completes assessment that includes: vital signs, heart/lung exam, skin, bladder, bowel, cardiac, diabetic, wound, functional status, etc.
  • Assesses health literacy regarding diagnoses and medications.
  • Instructs on disease management, medications, and preventive strategies that are in alignment with health literacy status.
  • Appropriately assesses Personal Care Aide hours.
  • Answers questions about ICS policies and services.
  • Collaborates with member/consumer in identifying prioritized needs and conveys possible interventions to address identified needs.
  • Identifies crisis situations and responds appropriately.
  • Reviews the service plan with member/consumer.
  • Check Personal Emergency Response System for working condition and timely response.

2. Documentation

Initial Enrollment Assessment:

  • If the consumer does not score on UAS less than 5, RN must complete an encounter note.
  • If consumer scores on UAS greater than 5, RN must Universal Assessment, Wound Assessment if applicable, Braden, Medication List, Supply List, Service Plan, 485/487, PCA Plan of Care, and Home Care Scoring Tool.
  • Complete all clerical paperwork: Enrollment Agreement, HIPAA, Release of Medical Health Information, Member Acknowledgement of Receipt of NPP, HRA Enrollment Addendum, Membership Enrollment Application Cover Page, Enrollment Agreement/Attestation for co-signer, if applicable.
  • Provides an environmental assessment for safety
  • All notes/documentations are entered within 5 days from the visit date.

3. Collaboration

  • Communicates in a collaborative manner with fellow ICS staff, members and consumers, including engaging in difficult conversations with members, consumers and co-workers.

4. Compliance

  • Completes documentation in a timely and accurate manner.
  • Conducts hospital, home, and nursing home visits as appropriate
  • Meets productivity expectations regarding all matters related to nursing assessments in accordance with state regulatory standards.

5. Other duties as necessary.

Minimum Qualifications

1. Associate’s Degree required; Bachelor’s Degree preferred.
2. Registered Nurse currently licensed to practice in New York State.
3. Minimum two (2) years experience in the social or health services field.
4. Experience in conducting assessment interviews and documenting.
5. Highly self-motivated and ability to manage time independently.
6. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

Additional Qualifications

1. Bilingual – (English + Spanish/Russian/Other language) a plus.
2. Experience with Medicaid population and/or persons with physical disabilities a plus.
3. Knowledge of health care and disability issues and systems preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Social Worker, Team 2

As part of the Care Management team the Social Worker participates in assessing and evaluating the needs of members, and works with the member and the rest of the team in planning and implementing care that addresses the care needs of the member. This position is based in the community approximately 60% of the workweek. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Collaboration
​Establish a collaborative working relationship with the Team Leader, the Senior Nurse and the members of the IDT
Facilitate IDT meetings as assigned by the Team Leader
Function as a resource for the members of the team
Provide supervision to the Social Workers in the IDT
Identify areas for increasing the skill level of the social workers within the IDT
Orient and train staff as needed
Ensure compliance with care guidelines and protocols

2. Conducts visits and assess member’s status and needs.
Prepares for member visits by reviewing case materials, completing Member Complexity Assessment, and bringing important information.
Explains the purpose of the visit and answers member’s questions about ICS policies and procedures.
Assesses medical needs, behavioral health, functional abilities, home environment, finances, family and community supports, understanding of diagnosis and disabilities
Identify and prioritize member needs, as well as implement appropriate interventions.
Assist with discharge planning as appropriate

3. Documentation, Reporting and Compliance – clear and complete documentation, and reports that adhere to timeframes and ICS guidelines
Document care plan in member’s record, member contacts, and revise written care plan as needed.
All member-related interactions and information are thoroughly documented and reflects an understanding of member issues and needs, and appropriate interventions.
Meets agency productivity expectations regarding all matters related to care planning and in accordance with state regulatory standards (monthly member contacts, care plans, advance directives, etc.)
Participates in other activities related to regulatory compliance, (i.e. state audits, IPRO projects).

4. Other duties as necessary

Minimum Qualifications​

1. Bachelor’s in Social Work (BSW) required. Master’s Degree in Social Work (MSW) or Mental Health Counseling (MCH) preferred
2. Minimum two (3) years’ experience in the social or health services fields.
3. Experience in conducting assessment interviews and documenting.
4. Highly self-motivated and ability to manage time independently.
5. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.
6. Bilingual (Eng. /Russian)

Additional Qualifications​

1. Experience with Medicaid population and/or persons with physical disabilities a plus.
2. Knowledge of health care and disability issues and systems preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Nurse, Floater

As part of the Care Management Team, the Registered Nurse participates in assessing and evaluating the clinical needs of members, and works with the member, family caregivers and the rest of the team in planning and implementing care that addresses the member’s care needs. This work is carried out in support of the mission and goals of Independence Care System.

Key Essential Functions

* Conduct Assessments – conducts a history and physical assessment. As well as re-assessments and other clinical assessments as appropriate.

* Assess member/caregiver knowledge of necessary care needs such as medication management, DME use and safety measures

* Collaborate with other team members and the member to establish a comprehensive care plan that identifies all needs.

* Facilitate discharge planning when necessary.

* Document all findings and member related communications in database.

* Ensure compliance with care guidelines and protocols.

Qualifications

1. RN with current NYS licensure

2. Associate’s Degree Required. Bachelor’s Degree or higher preferred.

3. MS certification (MSCN) or will successfully complete certification within 12 months.

4. Minimum two (2) years relevant work experience.

5. Working knowledge of the Uniform Assessment (UAS).

6. Documented assessment, care planning and communication skills

7. Highly self-motivated and ability to manage time independently.

8. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

9. Public health, community-based or home care experience preferred.

10. Geriatric, disability or rehabilitation programs preferred.

11. Bilingual Preferred

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Nurse, RN

As part of the Care Management Team, the Registered Nurse participates in assessing and evaluating the clinical needs of members, and works with the member, family caregivers and the rest of the team in planning and implementing care that addresses the member’s care needs. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions​

Conduct Assessments – conducts a history and physical assessment. As well as re-assessments and other clinical assessments as appropriate.
Assess member/caregiver knowledge of necessary care needs such as medication management, DME use and safety measures.
Collaborate with other team members and the member to establish a comprehensive care plan that identifies all nee​ds.
Facilitate discharge planning when necessary.
Document all findings and member related communications in database.
Ensure compliance with care guidelines and protocols.

Qualifications

1. RN with current NYS licensure
2. Associate’s Degree Required. Bachelor’s Degree or higher preferred.
3. Minimum two (2) years relevant work experience.
4. Working knowledge of the Uniform Assessment (UAS).
5. Documented assessment, care planning and communication skills
6. Highly self-motivated and ability to manage time independently.
7. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.
8. Public health, community-based or home care experience preferred.
9. Geriatric, disability or rehabilitation programs preferred.
10. Bilingual English/Spanish preferred

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Social Worker, Team 1 (3 Openings)

As part of the Care Management team the Social Worker participates in assessing and evaluating the needs of members, and works with the member and the rest of the team in planning and implementing care that addresses the care needs of the member. This position is based in the community approximately 60% of the workweek. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Conducts visits and assess member’s status and needs.

  • Prepares for member visits by reviewing case materials, completing Member Complexity Assessment, and bringing important information.
  • Explains the purpose of the visit and answers member’s questions about ICS policies and procedures.
  • Assesses medical needs, behavioral health, functional abilities, home environment, finances, family and community supports, understanding of diagnosis and disabilities
  • Identify and prioritize member needs, as well as implement appropriate interventions.
  • Assist with discharge planning as appropriate

2. Completes Comprehensive Care Plans – develops a care plan tailored to meet member’s needs, issues and desired outcomes.

  • Reviews Advanced Directives and other information with the member.
  • Gathers all information needed to complete care plan.
  • Reviews areas covered and agreements reached during the visit.
  • Follows through to ensure that member needs are adequately addressed (obtains prescriptions, makes linkages, provides referral information to the member, monitors member compliance with medical appointments, etc.).
  • Completes follow-up documentation thoroughly and in a timely fashion.

3. Collaboration

  • Participate with other team members in developing and monitoring Member care plans, including participation in care team meetings.
  • Develop and facilitate the involvement of the primary physician as a care team member
  • Supervise providers for compliance with contractual requirements and care plan
  • Communicates in a collaborative way with other ICS staff and members, including engaging in difficult conversations with members and co-workers; utilizes “Coach Approach” communication with ICS staff and members.

4. Documentation, Reporting and Compliance – clear and complete documentation, and reports that adhere to timeframes and ICS guidelines

  • Document care plan in member’s record, member contacts, and revise written care plan as needed.
  • All member-related interactions and information are thoroughly documented and reflects an understanding of member issues and needs, and appropriate interventions.
  • Meets agency productivity expectations regarding all matters related to care planning and in accordance with state regulatory standards (monthly member contacts, care plans, advance directives, etc.)
  • Participates in other activities related to regulatory compliance, (i.e. state audits, IPRO projects).

5. (see Appendix A: Knowledge and Skill Set for the MS Social Worker).

6. Other duties as assigned.

Job-Specific Competencies

1. Empathetic

* Acknowledges and validates the member’s feeling

* Expresses compassion

* Reflects back to the member

2. Disability Awareness

* Encourages member independence

* Works to continuously understand issues facing persons with disabilities.

3. Care Coordination

* Comprehends the concept of care coordination

* Uses member-centered approach

* Sets appropriate boundaries

* Functions within the mandated scope of services

Minimum Qualifications

1. Licensed Master Social Worker (LMSW or LCSW) required.

2. Multiple Sclerosis Specialist Certification (MSSC) within 12 months of hire.

3. Must be proficient in knowledge and skills required to coordinate care for members living with Multiple Sclerosis within 6 months of hire.

4. Minimum one year experience, two years preferred in the social or health services fields.

5. Experience in conducting assessment interviews and documenting.

6. Highly self-motivated and ability to manage time independently.

7. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

8. Bilingual (English/Spanish) preferred

* Opening 1 – Brooklyn (Bilingual English/Spanish) preferred

* Opening 2 – Bronx (Bilingual English/Spanish) required

* Opening 3 – Manhattan/Bronx

Additional Qualifications

1. Experience with Medicaid population and/or persons with physical disabilities a plus.

2. Knowledge of health care and disability issues and systems preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Care Manager, Provider Based

The provider based care manager will be part of the multi-disciplinary team of healthcare professionals at the Institutes of Family Health care clinics. Under the supervision of the team leader and the SVP of Care Management, the care manager will provide care management and counseling services to ICS members who receive their primary care at the Institute of Family Health (IFH). This is a full time position. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions​

  1. Act as a Liaison with IFH and ICS: coordinate care and ensure that members and their families receive the health care they need.
  2. Work in the IFH clinic(s) and collaborate with clinical staff at IFH to review, discuss and coordinate members care.
  3. Synthesize nursing assessment findings to determine members’ areas of risk needs.
  4. Investigate to try and determine root cause of a problems/ barriers to care.
  5. Present findings of the health risk assessment and the member’s priority issues clearly and efficiently to an interdisciplinary team, including physicians.
  6. Develop potential interventions to address areas of risk to discuss with the member and their Interdisciplinary team (IDT).
  7. Facilitate IDT meetings, which includes setting an agenda with the member, prioritizing areas that need to be discussed and documenting approved services and agreed to interventions.
  8. Identify and collaborate with community resources, both internal and external, to meet the member’s needs or goals.
  9. Develop a person centered care plan (PCSP) with SMART goals which reflect the IDT meeting and aims to address what is most important to the member, maintain/ improve a member’s health and mobility and maintain/ achieve the ability to remain in their community.
  10. Once a PCSP is created, take the lead in monitoring the progress and make adjustments, if needed.
  11. Other duties as necessary. ​

Minimum Qualifications

  1. Masters of Social Work required. Licensed (LCSW) required.
  2. Currently employed at ICS, Care Manager preferred.
  3. Grit scale of 4 or higher.
  4. Flexibility to work in different IFH clinics.
  5. Experience working directly with people with physical disabilities.
  6. Experience working with chronic illness, medical and community resources utilized by this population.
  7. Specific experience working in an inpatient or outpatient medical setting preferred.
  8. Bilingual Spanish/English.​

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Social Worker, Team 11 (Eng./Russian)

As part of the Care Management team the Social Worker participates in assessing and evaluating the needs of members, and works with the member and the rest of the team in planning and implementing care that addresses the care needs of the member. This position is based in the community approximately 60% of the workweek. This work is carried out in support of the mission and goals of Independence Care System.

Essential functions

1. Collaboration

  • Establish a collaborative working relationship with the Team Leader, the Senior Nurse and the members of the IDT
  • Facilitate IDT meetings as assigned by the Team Leader
  • Function as a resource for the members of the team
  • Provide supervision to the Social Workers in the IDT
  • Identify areas for increasing the skill level of the social workers within the IDT
  • Orient and train staff as needed
  • Ensure compliance with care guidelines and protocols

2. Conducts visits and assess member’s status and needs.

  • Prepares for member visits by reviewing case materials, completing Member Complexity Assessment, and bringing important information.
  • Explains the purpose of the visit and answers member’s questions about ICS policies and procedures.\
  • Assesses medical needs, behavioral health, functional abilities, home environment, finances, family and community supports, understanding of diagnosis and disabilities
  • Identify and prioritize member needs, as well as implement appropriate interventions.
  • Assist with discharge planning as appropriate

3. Documentation, Reporting and Compliance – clear and complete documentation, and reports that adhere to timeframes and ICS guidelines

  • Document care plan in member’s record, member contacts, and revise written care plan as needed.
  • All member-related interactions and information are thoroughly documented and reflects an understanding of member issues and needs, and appropriate interventions.
  • Meets agency productivity expectations regarding all matters related to care planning and in accordance with state regulatory standards (monthly member contacts, care plans, advance directives, etc.)
  • Participates in other activities related to regulatory compliance, (i.e. state audits, IPRO projects).

4. Other duties as necessary

Minimum Qualifications

1. Bachelor’s in Social Work (BSW) required. Master’s Degree in Social Work (MSW) or Mental Health Counseling (MCH) preferred

2. Minimum two (3) years’ experience in the social or health services fields.

3. Minimum two year’s Behavioral Health/Psychiatric experience.

4. Experience in conducting assessment interviews and documenting.

5. Highly self-motivated and ability to manage time independently.

6. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

7. Bilingual (Russian Speaking)

Additional QualificationsM

1. Experience with Medicaid population and/or persons with physical disabilities a plus.

2. Knowledge of health care and disability issues and systems preferred.

3. Licensed in New York State a plus.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Transitions Assessment Nurse

The Transitions Assessment Nurse is part of the Transition Team, which is designed to support members during transitions of care. The primary goal of the Transition Team is to position the member and family caregivers with the knowledge, skills, and resources essential to prevent future decline and re-hospitalization. The Transitions Assessment Nurse is responsible for comprehensively assessing and evaluating the clinical needs of members after a facility discharge. This work is carried out in support of the mission and goals of Independence Care System.

​Essential Functions

1. Performs home or facility visits to assess the member/ caregiver’s ability, during or following an acute episode, to perform key functions such as medication self-management/reconciliation, identification of symptoms (red flags), and attending a follow-up visit with the primary care provider or specialist.

2. As part of the visit, the nurse performs and documents their assessments, including UAS, and other assessments as indicated on assigned members.

3. Assesses member’s care goals, preferences, and need for services, and facilitates and advocates for members with their primary care provider during the care transition(s). Assists the member and family/caregiver in understanding the primary care provider’s treatment plans and instructions.

4. Collaborates with member’s primary care provider to clarify, adjust, or order post-discharge medications and services as indicated.

5. Models and facilitates new behaviors and communication skills for members and families to improve self-management skills and the ability to successfully respond to common problems that arise during care transitions. Implement preventive and health maintenance education to members and caregivers as indicated.

6. Collaborates with member’s care management team to identify ongoing care management needs and to assist in developing a comprehensive PCSP.

7. Other duties as necessary.

Minimum Qualifications

1. Bachelor’s Degree in Nursing (RN licensed to practice in NYS).

2. Minimum two (2) years of hospital experience.

3. Minimum of one (1) year of home care, community-based, or public health experience.

4. Documented assessment, care planning, and communication skills.

5. Highly self-motivated and ability to manage time independently.

6. Strong computer literacy with proficiency in standard office software such as Microsoft Word, Excel, Outlook, PowerPoint, and other software.

7. Must have access to reliable transportation and a valid NYS driver’s license.

8. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

Additional Qualifications

1. Willingness to travel in all boroughs (except Staten Island)

2. Knowledgeable regarding national standards of care delivery.

3. Experience with geriatric, disability, or rehabilitation programs helpful.

4. Previous work experience in healthcare and/or non-profit preferred.

5. Experience working in a multi-site organization preferred.

6. Trained on Universal Assessment System (UAS) preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Social Worker (Spanish, Russian, Chinese)

As part of the Care Management team the Social Worker participates in assessing and evaluating the needs of members, and works with the member and the rest of the team in planning and implementing care that addresses the care needs of the member. This position is based in the community approximately 60% of the workweek. This work is carried out in support of the mission and goals of Independence Care System.

Essential functions

1. Collaboration

  • Establish a collaborative working relationship with the Team Leader, the Senior Nurse and the members of the IDT
  • Facilitate IDT meetings as assigned by the Team Leader
  • Function as a resource for the members of the team
  • Provide supervision to the Social Workers in the IDT
  • Identify areas for increasing the skill level of the social workers within the IDT
  • Orient and train staff as needed
  • Ensure compliance with care guidelines and protocols

2. Conducts visits and assess member’s status and needs.

  • Prepares for member visits by reviewing case materials, completing Member Complexity Assessment, and bringing important information.
  • Explains the purpose of the visit and answers member’s questions about ICS policies and procedures.
  • Assesses medical needs, behavioral health, functional abilities, home environment, finances, family and community supports, understanding of diagnosis and disabilities
  • Identify and prioritize member needs, as well as implement appropriate interventions.
  • Assist with discharge planning as appropriate

3. Documentation, Reporting and Compliance – clear and complete documentation, and reports that adhere to timeframes and ICS guidelines

  • Document care plan in member’s record, member contacts, and revise written care plan as needed.
  • All member-related interactions and information are thoroughly documented and reflects an understanding of member issues and needs, and appropriate interventions.
  • Meets agency productivity expectations regarding all matters related to care planning and in accordance with state regulatory standards (monthly member contacts, care plans, advance directives, etc.)
  • Participates in other activities related to regulatory compliance, (i.e. state audits, IPRO projects).

4. Other duties as necessary

Minimum Qualifications

1. Bachelor’s in Social Work (BSW) required. Master’s Degree in Social Work (MSW) or Mental Health Counseling (MCH) preferred
2. Minimum two (3) years’ experience in the social or health services fields.
3. Minimum two year’s Behavioral Health/Psychiatric experience.
4. Experience in conducting assessment interviews and documenting.
5. Highly self-motivated and ability to manage time independently.
6. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

Additional Qualifications

1. Experience with Medicaid population and/or persons with physical disabilities a plus.
2. Knowledge of health care and disability issues and systems preferred.
3. Licensed in New York State a plus.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Nurse, RN

As part of the Care Management Team, the Registered Nurse participates in assessing and evaluating the clinical needs of members, and works with the member, family caregivers and the rest of the team in planning and implementing care that addresses the member’s care needs. This work is carried out in support of the mission and goals of Independence Care System.

Key Essential Functions

  • Conduct Assessments – conducts a history and physical assessment. As well as re-assessments and other clinical assessments as appropriate.
  • Assess member/caregiver knowledge of necessary care needs such as medication management, DME use and safety measures
  • Collaborate with other team members and the member to establish a comprehensive care plan that identifies all needs.
  • Facilitate discharge planning when necessary.
  • Document all findings and member related communications in database.
  • Ensure compliance with care guidelines and protocols.

Qualifications

1. RN with current NYS licensure
2. Minimum two (2) years relevant work experience.
3. Working knowledge of the Uniform Assessment (UAS).
4. Documented assessment, care planning and communication skills
5. Highly self-motivated and ability to manage time independently.
6. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.
7. Public health, community-based or home care experience preferred.
8. Geriatric, disability or rehabilitation programs preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Member Services Coordinator (Spanish, Russian, Chinese)

As part of the care management team the Member Services Coordinator position provides timely and accurate customer service by performing activities to support the care management process and other team members, which includes assisting and educating members. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Responsible for answering and triaging all inbound telephone calls.

2. Research and problem solve issues/inquiries. Follow up with members with the status of these issues/inquires.

3. Contact Care Managers and other units as needed in order to provide members with requested information or to resolve problem.

4. Monitor all open items, escalating to supervisors as necessary.

5. Refer potential member leads to the Intake and Enrollment department as appointed.

6. Assist members in arranging transportation or transfer to transportation department as appointed.

7. Document member contacts.

8. Other duties as necessary.

Minimum Qualifications

1. High School Diploma required; Advanced degree preferred.
2. Minimum 2 years of customer service experience in a small to medium sized organization.
3. Demonstrated written and oral communication skills.
4. Proficient in MS Word, Excel and PowerPoint
5. Bilingual – English/Russian

Additional Qualifications

1. Experience working directly with people with physical disabilities preferred.
2. Previous experience in non-profit organization preferred.
3. Experience working in a multi-site organization a plus.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

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