Job Opportunities

The following are the current job opportunities available at Independence Care System. We are an equal opportunity employer; women, minorities, veterans, and persons with disabilities are encouraged to apply.

Social Worker, Team 2

As part of the Care Management team the Social Worker participates in assessing and evaluating the needs of members, and works with the member and the rest of the team in planning and implementing care that addresses the care needs of the member. This position is based in the community approximately 60% of the workweek. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Collaboration
​Establish a collaborative working relationship with the Team Leader, the Senior Nurse and the members of the IDT
Facilitate IDT meetings as assigned by the Team Leader
Function as a resource for the members of the team
Provide supervision to the Social Workers in the IDT
Identify areas for increasing the skill level of the social workers within the IDT
Orient and train staff as needed
Ensure compliance with care guidelines and protocols

2. Conducts visits and assess member’s status and needs.
Prepares for member visits by reviewing case materials, completing Member Complexity Assessment, and bringing important information.
Explains the purpose of the visit and answers member’s questions about ICS policies and procedures.
Assesses medical needs, behavioral health, functional abilities, home environment, finances, family and community supports, understanding of diagnosis and disabilities
Identify and prioritize member needs, as well as implement appropriate interventions.
Assist with discharge planning as appropriate

3. Documentation, Reporting and Compliance – clear and complete documentation, and reports that adhere to timeframes and ICS guidelines
Document care plan in member’s record, member contacts, and revise written care plan as needed.
All member-related interactions and information are thoroughly documented and reflects an understanding of member issues and needs, and appropriate interventions.
Meets agency productivity expectations regarding all matters related to care planning and in accordance with state regulatory standards (monthly member contacts, care plans, advance directives, etc.)
Participates in other activities related to regulatory compliance, (i.e. state audits, IPRO projects).

4. Other duties as necessary

Minimum Qualifications​

1. Bachelor’s in Social Work (BSW) required. Master’s Degree in Social Work (MSW) or Mental Health Counseling (MCH) preferred
2. Minimum two (3) years’ experience in the social or health services fields.
3. Experience in conducting assessment interviews and documenting.
4. Highly self-motivated and ability to manage time independently.
5. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.
6. Bilingual (Eng. /Russian)

Additional Qualifications​

1. Experience with Medicaid population and/or persons with physical disabilities a plus.
2. Knowledge of health care and disability issues and systems preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Nurse, Floater

As part of the Care Management Team, the Registered Nurse participates in assessing and evaluating the clinical needs of members, and works with the member, family caregivers and the rest of the team in planning and implementing care that addresses the member’s care needs. This work is carried out in support of the mission and goals of Independence Care System.

Key Essential Functions

* Conduct Assessments – conducts a history and physical assessment. As well as re-assessments and other clinical assessments as appropriate.

* Assess member/caregiver knowledge of necessary care needs such as medication management, DME use and safety measures

* Collaborate with other team members and the member to establish a comprehensive care plan that identifies all needs.

* Facilitate discharge planning when necessary.

* Document all findings and member related communications in database.

* Ensure compliance with care guidelines and protocols.

Qualifications

1. RN with current NYS licensure

2. Associate’s Degree Required. Bachelor’s Degree or higher preferred.

3. MS certification (MSCN) or will successfully complete certification within 12 months.

4. Minimum two (2) years relevant work experience.

5. Working knowledge of the Uniform Assessment (UAS).

6. Documented assessment, care planning and communication skills

7. Highly self-motivated and ability to manage time independently.

8. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

9. Public health, community-based or home care experience preferred.

10. Geriatric, disability or rehabilitation programs preferred.

11. Bilingual Preferred

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Assistant,CDPAS

As part of the Consumer Directed Personal Assistance Services (CDPAS) team, the Assistant performs activities to support the CDPAS process and other team members, which includes assisting and educating members. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Collect required documents to complete CD-Application packet.

2. Mail CD-Applications and enrollment packages for existing members.

3. Assist and/or Enroll new and existing members as needed.

4. Respond with members that are interested in the CD-Program.

5. Follow-up with members that have requested applications, yet not returned for processing.

6. Maintain CDPAS records updated.

7. Assist with telephone calls and e-mails.

8. Communication and collaboration with CMs and staff regarding CD-Applications.

9. Faxing, mailing and making copies.

10. Application updates in Care Compass.

11. Communication with members and Personal Assistants (PAs).

12. Create on going SP/Authorizations

13. Communication with Fiscal Intermediaries

14. Mail letters to member requesting correction/completion to the CDPAS-Application

15. Main and monitor Consumer Agreements for CDPAS Members

16. Other projects as necessary

Core Competencies

1. Accountability

* Committed to doing the best job possible

* Keeps commitments and meets deadlines

* Accountable for own actions

* Capable of managing yourself including your behavior and attitude

2. Communications

* Speaks effectively

* Listens with an open mind

* Asks curious questions to ensure understanding

* Is polite and respectful

* Provides constructive feedback

3. Customer Service

* Listens effectively

* Responds to issues in a timely fashion

* Commits to exceeding expectations of customer

4. Quality Control

* Does work right the first time

* Checks work for accuracy and completion

* Ability to manage and prioritize multiple tasks and or projects

5. Problem Solving

* Recognizes the signs of a problem

* Avoids assumptions and gathers information to make a decision

* Notifies supervisor of problems

* Responds to problems with intent to create a resolution, sends to manager as necessary

* Closes loop, provides next steps as necessary

6. Cooperation/Teamwork

* Works well with others

* Sets a tone of cooperation

* Contributes input to improve outcomes

* Acknowledges different work styles

* Asks others for opinions and feedback, provides feedback in a tactful respectful way

7. Flexibility

* Is adaptable to changing priorities

8. Mission Drive

* Knows and understands ICS services

* Seeks to support member centered care and people with disabilities living independently in the community

Minimum Qualifications

1. High School Diploma required; Advanced degree preferred.

2. Minimum two (2) years of customer service experience in a small to medium sized organization.

3. Demonstrated written and oral communication skills.

4. Proficient in MS Word, Excel and PowerPoint and Outlook.

5. Bilingual (English/Spanish) a plus.

Additional Qualifications

1. Experience working directly with people with physical disabilities preferred.

2. Previous experience in non-profit organization preferred.

3. Experience working in a multi-site organization a plus.

Working Conditions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. Also, employee is required to travel in the boroughs of Brooklyn, Manhattan and/or Bronx.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office and computer equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is required to visit persons who are interested in becoming members of ICS as well as persons who are ICS members in their homes and requires travel with or without ICS members to organizations affiliated with ICS or an ICS member.

A portion of the work is performed in an office setting. The noise level in the work environment is moderate.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Wound Care, RN

As part of the Wound Care Team, the wound care nurse participates in assessing and evaluating the clinical needs of members with wounds, and works with the member and the rest of the care team in planning and implementing care that addresses the member’s needs. This work is carried out in support of the mission of Independence Care System.

Essential Functions​

1. Conduct Member Visits – Assessments

  • Conduct UAS SCIC assessments for members with wounds.
  • Conduct comprehensive wound consultations including; detailed wound assessments and recommendations for interventions and care planning.
  • Conduct wound assessments for members and complete all associated documentation, tracking and care planning activities.
  • On going monitoring of all assigned members with wounds.
  • Assess member/caregiver knowledge of wound prevention and treatment. Provide member/ caregiver with wound prevention / treatment education as needed

2. Documentation

  • Completion of all required documentation, assessments (Braden, Bladder, Wound) and tracking records in Care Compass.
  • Reviewing skilled nursing notes from home care agencies and follow up as indicated.

3. Collaboration

  • Coordination with Wound Care Program Director as needed.
  • Coordination with member’s care manager.
  • Coordination with home health agencies and all other health care providers.
  • Communicate and collaborate with member’s inter disciplinary team members.
  • Coordinate all services with the primary physician and other key health care providers.
  • Accompany member to physician/ wound care center appointments as needed.
  • Assist with discharge planning for members with complex wounds as appropriate.
  • Identify and develop needed resources and services as appropriate.
  • Participate in all IDT care team meetings as assigned.​

4. Compliance

  • Completes documentation in a timely and accurate manner.
  • Participate in ICS Quality Improvement projects ​

5. Other duties as necessary.

Minimum Qualifications​

1. Associate’s Degree required; Bachelor’s Degree preferred.
2. Registered Nurse currently licensed to practice in New York State.
3. Wound Care Certification required
4. Minimum one (1) year wound care experience
5. Experience in conducting assessment interviews and documenting.
5. Highly self-motivated and ability to manage time independently.
6. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

Additional Qualifications​

1. Bilingual – (English/Spanish/Other language) a plus.
2. Experience with Medicaid population and/or persons with physical disabilities a plus.
3. Knowledge of health care and disability issues and systems preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Nurse, RN

As part of the Care Management Team, the Registered Nurse participates in assessing and evaluating the clinical needs of members, and works with the member, family caregivers and the rest of the team in planning and implementing care that addresses the member’s care needs. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions​

Conduct Assessments – conducts a history and physical assessment. As well as re-assessments and other clinical assessments as appropriate.
Assess member/caregiver knowledge of necessary care needs such as medication management, DME use and safety measures.
Collaborate with other team members and the member to establish a comprehensive care plan that identifies all nee​ds.
Facilitate discharge planning when necessary.
Document all findings and member related communications in database.
Ensure compliance with care guidelines and protocols.

Qualifications

1. RN with current NYS licensure
2. Associate’s Degree Required. Bachelor’s Degree or higher preferred.
3. Minimum two (2) years relevant work experience.
4. Working knowledge of the Uniform Assessment (UAS).
5. Documented assessment, care planning and communication skills
6. Highly self-motivated and ability to manage time independently.
7. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.
8. Public health, community-based or home care experience preferred.
9. Geriatric, disability or rehabilitation programs preferred.
10. Bilingual English/Spanish preferred

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Senior Social Worker, Team 10

The senior social worker functions as a collaborative partner with the Team Leader in the Interdisciplinary Team (IDT). The senior social worker supports the day to day caseloads of the social workers and collaborates with other team members in addition the senior social worker carries an active caseload. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Collaboration

* Establish a collaborative working relationship with the Team Leader, the Senior Nurse and the members of the IDT

* Facilitate IDT meetings as assigned by the Team Leader

* Function as a resource for the members of the team

* Provide supervision to the Social Workers in the IDT

* Identify areas for increasing the skill level of the social workers within the IDT

* Orient and train staff as needed

* Ensure compliance with care guidelines and protocols

2. Conducts visits and assess member’s status and needs

* Prepares for member visits by reviewing case materials, completing Member Complexity Assessment, and bringing important information.

* Explains the purpose of the visit and answers member’s questions about ICS policies and procedures.

* Assesses medical needs, behavioral health, functional abilities, home environment, finances, family and community supports, understanding of diagnosis and disabilities

* Identify and prioritize member needs, as well as implement appropriate interventions.

* Assist with discharge planning as appropriate

3. Documentation, Reporting and Compliance – clear and complete documentation, and reports that adhere to timeframes and ICS guidelines

* Document care plan in member’s record, member contacts, and revise written care plan as needed.

* All member-related interactions and information are thoroughly documented and reflects an understanding of member issues and needs, and appropriate interventions.

* Meets agency productivity expectations regarding all matters related to care planning and in accordance with state regulatory standards (monthly member contacts, care plans, advance directives, etc.)

* Participates in other activities related to regulatory compliance, (i.e. state audits, IPRO

projects).

4. Other duties as necessary

Minimum Qualifications

1. Masters in Social Work (MSW) required.

2. Minimum one year work relevant work experience at ICS if internal applicant. Minimum six months supervisory experience, if external applicant.

3. Two (2) years’ experience in the social or health services fields.

4. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

Additional Qualifications

1. Experience working directly with people with physical disabilities preferred.

2. Previous experience in non-profit organization preferred.

3. Direct experience in home health care and/or other community setting preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Social Worker, Team 1 (3 Openings)

As part of the Care Management team the Social Worker participates in assessing and evaluating the needs of members, and works with the member and the rest of the team in planning and implementing care that addresses the care needs of the member. This position is based in the community approximately 60% of the workweek. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Conducts visits and assess member’s status and needs.

  • Prepares for member visits by reviewing case materials, completing Member Complexity Assessment, and bringing important information.
  • Explains the purpose of the visit and answers member’s questions about ICS policies and procedures.
  • Assesses medical needs, behavioral health, functional abilities, home environment, finances, family and community supports, understanding of diagnosis and disabilities
  • Identify and prioritize member needs, as well as implement appropriate interventions.
  • Assist with discharge planning as appropriate

2. Completes Comprehensive Care Plans – develops a care plan tailored to meet member’s needs, issues and desired outcomes.

  • Reviews Advanced Directives and other information with the member.
  • Gathers all information needed to complete care plan.
  • Reviews areas covered and agreements reached during the visit.
  • Follows through to ensure that member needs are adequately addressed (obtains prescriptions, makes linkages, provides referral information to the member, monitors member compliance with medical appointments, etc.).
  • Completes follow-up documentation thoroughly and in a timely fashion.

3. Collaboration

  • Participate with other team members in developing and monitoring Member care plans, including participation in care team meetings.
  • Develop and facilitate the involvement of the primary physician as a care team member
  • Supervise providers for compliance with contractual requirements and care plan
  • Communicates in a collaborative way with other ICS staff and members, including engaging in difficult conversations with members and co-workers; utilizes “Coach Approach” communication with ICS staff and members.

4. Documentation, Reporting and Compliance – clear and complete documentation, and reports that adhere to timeframes and ICS guidelines

  • Document care plan in member’s record, member contacts, and revise written care plan as needed.
  • All member-related interactions and information are thoroughly documented and reflects an understanding of member issues and needs, and appropriate interventions.
  • Meets agency productivity expectations regarding all matters related to care planning and in accordance with state regulatory standards (monthly member contacts, care plans, advance directives, etc.)
  • Participates in other activities related to regulatory compliance, (i.e. state audits, IPRO projects).

5. (see Appendix A: Knowledge and Skill Set for the MS Social Worker).

6. Other duties as assigned.

Job-Specific Competencies

1. Empathetic

* Acknowledges and validates the member’s feeling

* Expresses compassion

* Reflects back to the member

2. Disability Awareness

* Encourages member independence

* Works to continuously understand issues facing persons with disabilities.

3. Care Coordination

* Comprehends the concept of care coordination

* Uses member-centered approach

* Sets appropriate boundaries

* Functions within the mandated scope of services

Minimum Qualifications

1. Licensed Master Social Worker (LMSW or LCSW) required.

2. Multiple Sclerosis Specialist Certification (MSSC) within 12 months of hire.

3. Must be proficient in knowledge and skills required to coordinate care for members living with Multiple Sclerosis within 6 months of hire.

4. Minimum one year experience, two years preferred in the social or health services fields.

5. Experience in conducting assessment interviews and documenting.

6. Highly self-motivated and ability to manage time independently.

7. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

8. Bilingual (English/Spanish) preferred

* Opening 1 – Brooklyn (Bilingual English/Spanish) preferred

* Opening 2 – Bronx (Bilingual English/Spanish) required

* Opening 3 – Manhattan/Bronx

Additional Qualifications

1. Experience with Medicaid population and/or persons with physical disabilities a plus.

2. Knowledge of health care and disability issues and systems preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Application Specialist

The Application Specialist will be responsible for becoming a functional and technical expert of ICS’s care management software called Care Compass. The Application Specialist must be both a trainer and administrator for the software. The person in this role will conduct all Care Compass trainings for new and existing staff. He/she will be responsible for Care Compass end-user support, including investigating reported issues and logging newly identified system errors. He/she will also participate in testing future releases of the software and new content within the system. He/she will also work with other ICS departments to design and build processes to support efficient business operations. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Training:

  • Train new ICS and sub-contracted staff on Care Compass
  • Support role specific training
  • Provide curriculum development and assist in classroom training as needed
  • Develop refresher courses for existing staff
  • Host open Q & A sessions for all staff
  • Develop test cases, scenario based training and documentation for new software modules and features
  • Train staff on new software modules and features
  • Develop training materials including online tutorials and tip sheets
  • Revise current training material based on effectiveness of currently available manual

2. End User Support:

  • Work as the primary Care Compass Helpdesk ticket investigator
  • Research reported issues, document findings and escalate as needed
  • Document new feature requests
  • Provide support for internal and remote staff

3. Testing:

  • Reproduce/verify bugs identified by users
  • Manage the testing of software releases
  • Review Care Compass wireframes and become knowledgeable about new modules and content
  • Report system bugs and log new issues
  • Identify key items to share with staff before new Care Compass releases

4. Logistics:

  • Responsible for training room and technology set up and coordination with Office Services for space
  • Manage test data in Training environment (maintain test members and basic training/testing scenarios)
  • Coordinate with staff for role or department specific training sessions (develop test scenarios, help set up test members, review processes and workflows)
  • Travel to all ICS offices as needed to support and train staff
  • Attend weekly PPi meetings

5. Maintain Care Compass:

  • Work with departments to create and update existing processes
  • Work with departments to make sure that all current alerts/emails are working correctly and needed
  • Assist in creating new assessments and encounters
  • Add and inactivate users as needed

6. Other duties as necessary

Minimum Qualifications

1. Bachelor’s degree in Computer Science, Engineering, Education, Information Systems, or equivalent combination of training and experience.

2. Minimum 3 years working experience in a similar role, preferably in healthcare.

3. Excellent communication, presentation and classroom management skills.

4. Must provide excellent customer service characterized by positivity and patience

5. Experience supporting & troubleshooting software.

6. Expert in the use of MS Office products (Word, Excel, PowerPoint).

7. Ability to travel to ICS locations across 3 boroughs (Manhattan, Brooklyn and the Bronx).

Additional Qualifications

1. Experience working in a multi-site organization a plus

2. Certification as a technical trainer a plus

Working Conditions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in an office setting. The noise level in the work environment is moderate.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Care Manager, Provider Based

The provider based care manager will be part of the multi-disciplinary team of healthcare professionals at the Institutes of Family Health care clinics. Under the supervision of the team leader and the SVP of Care Management, the care manager will provide care management and counseling services to ICS members who receive their primary care at the Institute of Family Health (IFH). This is a full time position. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions​

  1. Act as a Liaison with IFH and ICS: coordinate care and ensure that members and their families receive the health care they need.
  2. Work in the IFH clinic(s) and collaborate with clinical staff at IFH to review, discuss and coordinate members care.
  3. Synthesize nursing assessment findings to determine members’ areas of risk needs.
  4. Investigate to try and determine root cause of a problems/ barriers to care.
  5. Present findings of the health risk assessment and the member’s priority issues clearly and efficiently to an interdisciplinary team, including physicians.
  6. Develop potential interventions to address areas of risk to discuss with the member and their Interdisciplinary team (IDT).
  7. Facilitate IDT meetings, which includes setting an agenda with the member, prioritizing areas that need to be discussed and documenting approved services and agreed to interventions.
  8. Identify and collaborate with community resources, both internal and external, to meet the member’s needs or goals.
  9. Develop a person centered care plan (PCSP) with SMART goals which reflect the IDT meeting and aims to address what is most important to the member, maintain/ improve a member’s health and mobility and maintain/ achieve the ability to remain in their community.
  10. Once a PCSP is created, take the lead in monitoring the progress and make adjustments, if needed.
  11. Other duties as necessary. ​

Minimum Qualifications

  1. Masters of Social Work required. Licensed (LCSW) required.
  2. Currently employed at ICS, Care Manager preferred.
  3. Grit scale of 4 or higher.
  4. Flexibility to work in different IFH clinics.
  5. Experience working directly with people with physical disabilities.
  6. Experience working with chronic illness, medical and community resources utilized by this population.
  7. Specific experience working in an inpatient or outpatient medical setting preferred.
  8. Bilingual Spanish/English.​

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Service Ordering Coordinator (Eng./Span.)

The Service Ordering Coordinator performs activities to ensure that orders for medical services and long-term social supports are placed for members in a timely and accurate fashion. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Enter authorizations for new service requests placed by Interdisciplinary Team Members (IDT) and routed to SOU central work list.

2. Enter authorizations for services ordered between reassessments approved by the member’s assessment nurse, care manager or social worker.

3. Enter reauthorizations of ongoing service requests.

4. Assist in resolving authorization issues that prevent provider claims from paying correctly.

5. Assist in ensuring compliance with signed Medical Doctor (MD) orders, following up with medical doctor, member and care manager as necessary to obtain signed compliance(s).

6. Answer incoming phone calls placed to the SOU. Document calls placed by creating Service Requests, Encounters, or Grievances as appropriate in Care Compass.

7. Research and problem solve issues/inquiries. Follow up with members with the status of these issues/inquiries.

8. Contact Care Managers and other units as needed in order to provide members with requested information or to resolve problem.

9. Monitor all open items, escalating to supervisors as necessary.

10. Refer potential member leads to the Intake and Enrollment department as appointed.

11. Collaborate with ICS staff members and providers to ensure that our member’s needs are being met.
​​Arrange for services initiated by the care team.
Assist in reconciling claims versus referrals for billing and payment purposes.
Function as a liaison between provider and member as appropriate.​
12. Identify members without services, members receiving services outside of benefit guidelines, members using out-of-network providers.

13. Scan and attach progress notes and prescriptions into ICS Database.

14. Other duties as necessary.

Minimum Qualifications

1. High School Diploma required; Advanced degree preferred.
2. Minimum 2 years of customer service experience in a small to medium sized organization.
3. Demonstrated written and oral communication skills.
4. Proficient in MS Word, Excel and PowerPoint.
5. Bilingual (English/Spanish) highly preferred.

Additional Qualifications

1. Experience working directly with people with physical disabilities preferred.
2. Knowledge of DME/supplies/MLTC covered services a plus.
3. Previous experience in non-profit organization preferred.
4. Experience working in a multi-site organization a plus.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Social Worker, Team 11 (Eng./Russian)

As part of the Care Management team the Social Worker participates in assessing and evaluating the needs of members, and works with the member and the rest of the team in planning and implementing care that addresses the care needs of the member. This position is based in the community approximately 60% of the workweek. This work is carried out in support of the mission and goals of Independence Care System.

Essential functions

1. Collaboration

  • Establish a collaborative working relationship with the Team Leader, the Senior Nurse and the members of the IDT
  • Facilitate IDT meetings as assigned by the Team Leader
  • Function as a resource for the members of the team
  • Provide supervision to the Social Workers in the IDT
  • Identify areas for increasing the skill level of the social workers within the IDT
  • Orient and train staff as needed
  • Ensure compliance with care guidelines and protocols

2. Conducts visits and assess member’s status and needs.

  • Prepares for member visits by reviewing case materials, completing Member Complexity Assessment, and bringing important information.
  • Explains the purpose of the visit and answers member’s questions about ICS policies and procedures.\
  • Assesses medical needs, behavioral health, functional abilities, home environment, finances, family and community supports, understanding of diagnosis and disabilities
  • Identify and prioritize member needs, as well as implement appropriate interventions.
  • Assist with discharge planning as appropriate

3. Documentation, Reporting and Compliance – clear and complete documentation, and reports that adhere to timeframes and ICS guidelines

  • Document care plan in member’s record, member contacts, and revise written care plan as needed.
  • All member-related interactions and information are thoroughly documented and reflects an understanding of member issues and needs, and appropriate interventions.
  • Meets agency productivity expectations regarding all matters related to care planning and in accordance with state regulatory standards (monthly member contacts, care plans, advance directives, etc.)
  • Participates in other activities related to regulatory compliance, (i.e. state audits, IPRO projects).

4. Other duties as necessary

Minimum Qualifications

1. Bachelor’s in Social Work (BSW) required. Master’s Degree in Social Work (MSW) or Mental Health Counseling (MCH) preferred

2. Minimum two (3) years’ experience in the social or health services fields.

3. Minimum two year’s Behavioral Health/Psychiatric experience.

4. Experience in conducting assessment interviews and documenting.

5. Highly self-motivated and ability to manage time independently.

6. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

7. Bilingual (Russian Speaking)

Additional QualificationsM

1. Experience with Medicaid population and/or persons with physical disabilities a plus.

2. Knowledge of health care and disability issues and systems preferred.

3. Licensed in New York State a plus.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Director, Internal Communications

The Director of Internal Communications is responsible for the day-to-day management of organizational communications to ICS staff. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

  • Oversee and manage internal organizational communications to a diverse staff of 350 field- and office-based staff, providing vision, editorial direction and effective delivery of creative, engaging, useful and, in some cases, required content.
  • Create and manage internal communications plans and campaigns that result in effective information flow that reaches every staff member, building community and fostering understanding of our mission, strategy, brand positioning, best practices, and organizational values.
  • Create and manage communications vehicles (e.g., intranet, bi-annual all-staff Town Hall meetings, brown bag lunches and special presentations) that inform staff about organizational goals, initiatives, priorities and norms in a timely fashion.
  • Monitor and analyze effectiveness of internal communications, seeking input from key constituencies, and using this data to continually adapt, innovate and improve.
  • Build relationships with senior management, including the VP of Human Resources, in order to maintain an ongoing understanding of evolving organizational goals and strategies and be able to translate these into effective, impactful communications.
  • Oversee the scheduling, delivery, and tracking of all internal communications.
  • Devise innovative ways to leverage existing communication channels and content.
  • Oversee and participate in the writing, editing, design, translation, production, and distribution of internal communications content, including visual communications vehicles such as videos, photos, and presentations, to support internal communications goals.
  • Collaborate with team members to create and manage internal communications messages across platforms, including the intranet, website and social media.
  • Oversee the creation of materials to support ICS special projects and efforts of ICS’s affiliate organizations.
  • Supervise, coach, train, support and develop Communications Associate(s).
  • Collaborate with communications staff as needed to support the work of the department.
  • Other duties as necessary.

Minimum Qualifications

  • Bachelor’s Degree in communications, journalism, public relations or related field
  • Minimum five (5) years of relevant work experience leading a communications team or department.
  • Strong management skills; ability to collaborate, lead and implement.
  • Advanced verbal and written communication skills.
  • Ability to present confidently.
  • Comfort working with senior managers.
  • Computer literacy: advanced knowledge of Microsoft Excel, Word and PowerPoint.
  • SharePoint, WordPress and InDesign skills desired.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Transitions Assessment Nurse

The Transitions Assessment Nurse is part of the Transition Team, which is designed to support members during transitions of care. The primary goal of the Transition Team is to position the member and family caregivers with the knowledge, skills, and resources essential to prevent future decline and re-hospitalization. The Transitions Assessment Nurse is responsible for comprehensively assessing and evaluating the clinical needs of members after a facility discharge. This work is carried out in support of the mission and goals of Independence Care System.

​Essential Functions

1. Performs home or facility visits to assess the member/ caregiver’s ability, during or following an acute episode, to perform key functions such as medication self-management/reconciliation, identification of symptoms (red flags), and attending a follow-up visit with the primary care provider or specialist.

2. As part of the visit, the nurse performs and documents their assessments, including UAS, and other assessments as indicated on assigned members.

3. Assesses member’s care goals, preferences, and need for services, and facilitates and advocates for members with their primary care provider during the care transition(s). Assists the member and family/caregiver in understanding the primary care provider’s treatment plans and instructions.

4. Collaborates with member’s primary care provider to clarify, adjust, or order post-discharge medications and services as indicated.

5. Models and facilitates new behaviors and communication skills for members and families to improve self-management skills and the ability to successfully respond to common problems that arise during care transitions. Implement preventive and health maintenance education to members and caregivers as indicated.

6. Collaborates with member’s care management team to identify ongoing care management needs and to assist in developing a comprehensive PCSP.

7. Other duties as necessary.

Minimum Qualifications

1. Bachelor’s Degree in Nursing (RN licensed to practice in NYS).

2. Minimum two (2) years of hospital experience.

3. Minimum of one (1) year of home care, community-based, or public health experience.

4. Documented assessment, care planning, and communication skills.

5. Highly self-motivated and ability to manage time independently.

6. Strong computer literacy with proficiency in standard office software such as Microsoft Word, Excel, Outlook, PowerPoint, and other software.

7. Must have access to reliable transportation and a valid NYS driver’s license.

8. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

Additional Qualifications

1. Willingness to travel in all boroughs (except Staten Island)

2. Knowledgeable regarding national standards of care delivery.

3. Experience with geriatric, disability, or rehabilitation programs helpful.

4. Previous work experience in healthcare and/or non-profit preferred.

5. Experience working in a multi-site organization preferred.

6. Trained on Universal Assessment System (UAS) preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Behavioral Specialist

As part of the complex care management team, the Behavioral specialist participates in assessing and evaluating the needs of members, and works with the member and the team in planning and implementing care that addresses clinical and psychosocial need. The Behavioral Specialist will assist in modifying behaviors that disrupt or negatively impact overall health or member-stated goals. The Specialist will work with the member, family, team, providers and other supports, to develop interventions aimed at modifying behaviors through the treatment plan. The specialist will implement, monitor and adjust the behavioral plan according to member response and need, and will serve as a behavioral health resource within the team. This position is based in the community approximately 60% of the workweek. This work is carried out in support of the mission and goals of Independence Care System

Essential Functions

1. Conducts visits and assess member status and needs.

* Assess behavioral needs, medical needs, functional abilities, home environment, finances, family and community supports, understanding of diagnosis and disabilities

* Identify the impact of behaviors on a member’s health.

* Identify and prioritize member needs, as well as implement appropriate interventions.

* Assist with discharge planning as appropriate

2. Completes Comprehensive Person Centered Service Plans – develops a care plan tailored to meet member’s needs, issues and desired outcomes.

* Discuss and document member stated health goals, and establish plan and objectives in order to meet goals

* Uses motivational interviewing as a method to improve health outcomes.

* Where indicated, establish documented plan/contract with member to address behaviors that may be impeding health goals.

* Follows through to ensure that member needs are adequately addressed (makes linkages, provides referral information to the member, monitors member compliance with medical and behavioral appointments, etc.).

* Reviews Advanced Directives and other information with the member.

3. Collaboration

* Participate with other team members in developing and monitoring Member care plans, including participation in care team meetings.

* Develop and facilitate the inclusion of primary care and primary behavioral health providers as care team members

* Communicates in a collaborative way with other ICS staff and members,

* Engages in difficult conversations with members and co-workers; utilizes “Coach Approach” communication with ICS staff and members.

* Acts as a resource to teams and shares knowledge regarding best practices and interventions.

4. Documentation, Reporting and Compliance – clear and complete documentation, and

reports that adhere to timeframes and ICS guidelines

* Documents care plan in member’s record which focuses on SMART goals and interventions, member contacts, and revise written care plan as needed.

* All member-related interactions and information are thoroughly documented and reflects an understanding of member issues and needs, and appropriate interventions.

* Meets agency productivity expectations regarding all matters related to care planning

and in accordance with state regulatory Participates in other activities related to regulatory compliance, (i.e. state audits, IPRO projects).

5. Other duties as necessary.

Minimum Qualifications

1. Master’s Degree in a Behavioral Science, e.g. Social Worker, Mental Health Counselor, licensure required.

2. Minimum two (3) years’ work experience in the Behavioral or health services fields.

3. Experienced working with individuals to modify behavior in order to achieve stated goals.

4. Experience in conducting assessment interviews and documenting.

5. Comfortable utilizing Motivational Interviewing and Harm Reduction interventions.

6. Experience in utilizing brief standardized BH assessments and interventions (e.g. PHQ-9, SBIRT).

7. Highly self-motivated and ability to manage time independently.

8. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

Additional Qualifications

1. Experience with Medicaid population and/or persons with physical disabilities preferred.

2. Strong familiarity with NYC Behavioral Health resources, including mental health and substance use services.

3. Bilingual – (English/Spanish/Russian) a plus.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Rehabilitation Therapist, Seating and Mobility

As part of the Care Management team, Rehabilitation Therapist performs activities to support the care management process specific to the mobility devices and other Complex Rehab Technology (custom DME) needed by members. This includes communication and coordination with members and internal staff. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Evaluate and recommend new seating and mobility (power and manual) devices to meet a member’s functional and medical needs.

2. Collect and analyze objective clinical measurements including, but not limited to pressure mapping, manual wheelchair propulsion data, wheelchair skills testing data.

3. Assess and modify existing seating and mobility equipment

4. Conduct home evaluations for architectural barriers and transfer safety. Recommend and order necessary equipment especially bathing and toileting, transferring and other ADLs.

5. Train members, family, and staff in use of equipment (i.e. wheelchairs, lifts, bathrooms, ramps)

6. Complete necessary documentation including but not limited too electronic record notes, letter of medical necessity, proper documentation for Medicare submission, etc.

7. Identify needs and refer members to other services as appropriate (i.e. occupational therapies, nutrition, psychiatric services, wound care, etc.)

8. Track and schedule appointments and follow ups

9. Liaise with support staff to ensure accurate processing and dissemination of information, equipment orders, etc.

10. Effectively communicate with care team about planned intervention

11. Collect pre and post intervention data for to report on member outcome measurement.

12. Other duties as necessary.

Minimum Qualifications

1. Bachelor’s degree in Occupational Therapy or Physical Therapy.
2. Licensed in New York State.
3. Minimum 2 years of experience in a rehabilitation medicine setting.
4. Willingness to commit to obtaining RESNA certification as ATP- Assistive Technology Professional within 2 years of employment with ICS.

Additional Requirements

1. Experience working directly with people with physical disabilities preferred.
2. Previous experience in non-profit organization preferred.
3. Bilingual (English/Spanish) a plus.
4. Experience working in a multi-site organization a plus.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Social Worker (Spanish, Russian, Chinese)

As part of the Care Management team the Social Worker participates in assessing and evaluating the needs of members, and works with the member and the rest of the team in planning and implementing care that addresses the care needs of the member. This position is based in the community approximately 60% of the workweek. This work is carried out in support of the mission and goals of Independence Care System.

Essential functions

1. Collaboration

  • Establish a collaborative working relationship with the Team Leader, the Senior Nurse and the members of the IDT
  • Facilitate IDT meetings as assigned by the Team Leader
  • Function as a resource for the members of the team
  • Provide supervision to the Social Workers in the IDT
  • Identify areas for increasing the skill level of the social workers within the IDT
  • Orient and train staff as needed
  • Ensure compliance with care guidelines and protocols

2. Conducts visits and assess member’s status and needs.

  • Prepares for member visits by reviewing case materials, completing Member Complexity Assessment, and bringing important information.
  • Explains the purpose of the visit and answers member’s questions about ICS policies and procedures.
  • Assesses medical needs, behavioral health, functional abilities, home environment, finances, family and community supports, understanding of diagnosis and disabilities
  • Identify and prioritize member needs, as well as implement appropriate interventions.
  • Assist with discharge planning as appropriate

3. Documentation, Reporting and Compliance – clear and complete documentation, and reports that adhere to timeframes and ICS guidelines

  • Document care plan in member’s record, member contacts, and revise written care plan as needed.
  • All member-related interactions and information are thoroughly documented and reflects an understanding of member issues and needs, and appropriate interventions.
  • Meets agency productivity expectations regarding all matters related to care planning and in accordance with state regulatory standards (monthly member contacts, care plans, advance directives, etc.)
  • Participates in other activities related to regulatory compliance, (i.e. state audits, IPRO projects).

4. Other duties as necessary

Minimum Qualifications

1. Bachelor’s in Social Work (BSW) required. Master’s Degree in Social Work (MSW) or Mental Health Counseling (MCH) preferred
2. Minimum two (3) years’ experience in the social or health services fields.
3. Minimum two year’s Behavioral Health/Psychiatric experience.
4. Experience in conducting assessment interviews and documenting.
5. Highly self-motivated and ability to manage time independently.
6. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.

Additional Qualifications

1. Experience with Medicaid population and/or persons with physical disabilities a plus.
2. Knowledge of health care and disability issues and systems preferred.
3. Licensed in New York State a plus.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Nurse, RN

As part of the Care Management Team, the Registered Nurse participates in assessing and evaluating the clinical needs of members, and works with the member, family caregivers and the rest of the team in planning and implementing care that addresses the member’s care needs. This work is carried out in support of the mission and goals of Independence Care System.

Key Essential Functions

  • Conduct Assessments – conducts a history and physical assessment. As well as re-assessments and other clinical assessments as appropriate.
  • Assess member/caregiver knowledge of necessary care needs such as medication management, DME use and safety measures
  • Collaborate with other team members and the member to establish a comprehensive care plan that identifies all needs.
  • Facilitate discharge planning when necessary.
  • Document all findings and member related communications in database.
  • Ensure compliance with care guidelines and protocols.

Qualifications

1. RN with current NYS licensure
2. Minimum two (2) years relevant work experience.
3. Working knowledge of the Uniform Assessment (UAS).
4. Documented assessment, care planning and communication skills
5. Highly self-motivated and ability to manage time independently.
6. Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.
7. Public health, community-based or home care experience preferred.
8. Geriatric, disability or rehabilitation programs preferred.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

Member Services Coordinator (Spanish, Russian, Chinese)

As part of the care management team the Member Services Coordinator position provides timely and accurate customer service by performing activities to support the care management process and other team members, which includes assisting and educating members. This work is carried out in support of the mission and goals of Independence Care System.

Essential Functions

1. Responsible for answering and triaging all inbound telephone calls.

2. Research and problem solve issues/inquiries. Follow up with members with the status of these issues/inquires.

3. Contact Care Managers and other units as needed in order to provide members with requested information or to resolve problem.

4. Monitor all open items, escalating to supervisors as necessary.

5. Refer potential member leads to the Intake and Enrollment department as appointed.

6. Assist members in arranging transportation or transfer to transportation department as appointed.

7. Document member contacts.

8. Other duties as necessary.

Minimum Qualifications

1. High School Diploma required; Advanced degree preferred.
2. Minimum 2 years of customer service experience in a small to medium sized organization.
3. Demonstrated written and oral communication skills.
4. Proficient in MS Word, Excel and PowerPoint
5. Bilingual – English/Russian

Additional Qualifications

1. Experience working directly with people with physical disabilities preferred.
2. Previous experience in non-profit organization preferred.
3. Experience working in a multi-site organization a plus.

ICS is an equal opportunity employer.

Women, minorities and persons with disabilities are encouraged to apply. To apply, please send your cover letter and resume via email to: careers@icsny.org.

APPROVED

This page is approved.

Read Our Community Newsletter, The Independent

We love to tell member stories, feature ICS providers, and share health and wellness tips. Read the latest issue!

Meet Our Staff