Your Rights and Plan Protections
At ICS, we work very hard to protect your privacy, your records, and your rights. This is the work of our dedicated Compliance Department; it is also the work of each and every staff person here at Independence Care System.
As a member of ICS you have a number of rights and responsibilities. Here you will find information about how to file a complaint or grievance, how to ask for a coverage determination, drug requirements, step therapy and utilization management.
You will also find links to the major policies and procedures that govern the work of our agency, as well as policies and procedures specific to our Community Care MLTC. If you have any questions or would like any more information, please contact the Compliance Officer.