Job Openings

Transportation Coordinator

The Transportation Coordinator is responsible for ensuring successful travel arrangements are established and delivered, between ICS providers and members. This work is carried out in support of the mission and goals of Independence Care System. This is a full-time, permanent position.

Key Responsibilities:

1.  Coordinate transportation service for members.  This includes, but is not limited to:

• Responding to all requests for transportation arrangements via phone calls routed to the transportation hotline, retrieving messages from the hotline voicemail box, emails to the transportation email inbox and alerts from ICS database.
• Confirming with members and facilities, medical appointments, referral confirmations and hospital discharge authorizations.
• Entering accurate travel request documentation in ICS database, and notifying provider of request, via approved method of notification.

2. Confirm daily trip list with all participating providers.

3. Troubleshoot member issues and advise Transportation Manager of emergencies or discrepancies, escalate member issues as appropriate.

4. Engage in the creation and/or maintenance of reports, such as standing appointments, no show appointments, provider transitions.

5. Process member livery applications.

6. Translate correspondence received from members and/or outgoing correspondence as necessary.

7.  Record Transportation Hotline Messages as necessary (i.e. holidays, emergency closings).

Minimum Qualifications:

• High School Diploma or GED a must.  Undergraduate degree preferred.
• Excellent communication, interpersonal, organizational and motivational skills.
• Computer literacy in a network environment with a Windows operating system.
• Familiarity with Medicaid, managed care, health care delivery a plus.
• Bilingual: English/Spanish.

ICS is an Equal Opportunity Employer.
Women, minorities and persons with disabilities are encouraged to apply.
To apply, please send your cover letter and resume via email to: hr@icsny.org.

Care Manager RN, Senior Adult Team

As part of the Care Management Team, the Care Manager, RN participates in assessing and evaluating the clinical needs of members, and works with the member, family caregivers and the rest of the team in planning and implementing care that addresses the member’s care needs. This work is carried out in support of the mission and goals of Independence Care System.

Key Responsibilities:

1. Conduct Assessments – conducts a history and physical assessment.  As well as re-assessments and other clinical assessments as appropriate.
2. Assess member/caregiver knowledge of necessary care needs such as medication management, DME use and safety measures
3. Collaborate with other team members and the member to establish a comprehensive care plan that identifies all needs.
4. Facilitate discharge planning when necessary.
5. Document all findings and member related communications in database.
6. Ensure compliance with care guidelines and protocols.

Minimum Qualifications:

• RN with current NYS licensure.
• Minimum two (2) years relevant work experience.
• Documented assessment, care planning and communication skills.
• Highly self-motivated and ability to manage time independently.
• Comfortable with extensive travel in Brooklyn, Manhattan, the Bronx, and/or Queens.
• Public health, community-based or home care experience preferred.
• Geriatric, disability or rehabilitation program experience preferred.
• Bilingual English/Spanish or other language a plus.

ICS is an Equal Opportunity Employer.
Women, minorities and persons with disabilities are encouraged to apply.
To apply, please send your cover letter and resume via email to: hr@icsny.org.

Nurse Educator

The Nurse Educator collaborates with the clinical supervisors, unit leaders, care managers, member services, internal and external resources and members to build a system of care that supports the member’s full participation in community life. This work is carried out in support of the mission and goals of Independence Care System.

Key Responsibilities:

1.  Track Performance of Nursing Staff

• Responsible for planning, developing, and implementing tools to measure nursing competency.
• Monthly reporting on performance measures.

2. Development of Nursing Staff

• Report findings of staff performance to Clinical Supervisors and assist them in creating a plan to meet individual training needs and improve performance.
• Provide guidance, coaching and supervision to nursing staff.
• Plan and develop trainings based on needs of nursing staff.
• Develops, implements, monitors and evaluates/improves the orientation, cross training and education/competency processes/systems for nursing staff.
• Responsible for the continuous quality improvement of ICS nursing department.
• Makes recommendations for improving performance and managing utilization.

3. Documentation and Compliance

• Perform field visits with nursing staff to assess and evaluate individual performance according to ICS policies and procedures, state and federal regulations, and current nursing standards.
• Ensures compliance and documentation of member records based on ICS standards by routinely conducting internal audits.
• Prepare and coordinate data and compliance reports as requested.
• Assist with data reconciliation and clean-up.

4. Collaboration

• Prepare and coordinate data and compliance reports as requested.
• Maintain up to date knowledge of internal support resources (PCA Services, Transportation, Wound Care, Behavioral Health, Rehab and Specialty Disease Management Units) and external resources to meet member needs.
• Participates in projects, meetings, committees and improvement activities.
• Support a work climate that encourages the collaborative efforts of nurses, social workers, and allied health professionals working together to best meet the needs of ICS members.
• Create and maintain a work climate that supports staff retention.

 Minimum Qualifications:

•  Bachelor’s Degree in Nursing.
•  Registered Nurse, currently licensed to practice in New York State.
•  Minimum 5 years of work experience in a health care setting, preferably community health.
•  Minimum 2 years of experience in management/leadership roles with responsibility for direct supervision of staff.
•  Creative and collaborative approach to problem solving.
•  Excellent interpersonal skills, sensitivity to cultural and personal diversity.
•  Advanced verbal and written communication skills.

Additional Qualifications:

•  Master’s Degree in Nursing, Public Health, or related field preferred.
•  Experience in program development and program management a plus.
•  Previous experience working with adults with physical disabilities a plus.
•  Direct experience in home health care and/or other community setting supervising the assessment process preferred.

ICS is an Equal Opportunity Employer.
Women, minorities and persons with disabilities are encouraged to apply.
To apply, please send your cover letter and resume via email to: hr@icsny.org.

Receptionist

As part of the Administrative staff, the Receptionist performs various duties to support the office operations of ICS’ Brooklyn office. This is a full-time, permanent position.

Key Responsibilities:

1. Reception – Answer phone calls; respond to inquiries about ICS and transfer calls as appropriate.  Receive and greet members and/or visitors and direct them to appropriate person, meeting or event.  Maintain lobby area presentable and welcoming.
2. Office Administration – Ensure day to day administration of office and act as point person for all office and facilities matters, escalating issues as necessary to Office Manager for resolution.  Maintain ICS conference room schedule in Meeting Planner.
3. Supplies and Office Equipment – replenish supplies and conduct preventive maintenance on ICS office equipment, troubleshoot failures and arrange repairs as necessary.

Minimum Qualifications:

•  High school diploma or GED required; undergraduate degree or college coursework preferred.
•  Minimum 2 years work experience in a similar role, in an office setting.
•  Computer literacy in a network environment with a Windows operating system.

Additional Qualifications:

•  Bilingual (English/Spanish) preferable.
•  Experience working in a non-profit or healthcare organization a plus.
•  Working knowledge of Meeting Planner a plus.

ICS is an Equal Opportunity Employer.
Women, minorities and persons with disabilities are encouraged to apply.
To apply, please send your cover letter and resume via email to: hr@icsny.org.

Member Services Coordinator, ISU

As part of the Information and Solution Unit, the Member Service Coordinator receives member telephone calls, and works with all departments in ICS to facilitate timely response to member needs/concerns.

Key Responsibilities:

1. Responsible for answering and triaging all inbound telephone calls.
2. Research and problem solve issues/inquiries, including contacting Care Managers and other units as needed in order to provide member’s with requested information or to resolve problem.
3. Monitor all open items, escalating to supervisors as necessary.
4. Keep members updated as to the status of any open issues/items.
5. Assist and encourage members in scheduling appointments and arranging transportation and other services as necessary.
6. Send potential member leads to the Intake department when necessary.
7. Document member contacts accurately and within established timeframes.

Minimum Qualifications:

• High School Diploma or GED a must.  Undergraduate degree preferred.
• Excellent communication, interpersonal, organizational and motivational skills.
• Computer literacy in a network environment with a Windows operating system.
• Familiarity with Medicaid, managed care, health care delivery a plus.
• Bilingual: English/Spanish

ICS is an Equal Opportunity Employer.
Women, minorities and persons with disabilities are encouraged to apply.
To apply, please send your cover letter and resume via email to: hr@icsny.org.

Wound Care RN

As part of the Wound Care Team, the Wound Care RN participates in assessing and evaluating the clinical needs of members with wounds, and works with the member and the rest of the team in planning and implementing care that addresses the member’s care needs. This work is carried out in support of the mission and goals of Independence Care System.

Key Responsibilities:

1. On-going monitoring of all members with wounds.
2. Coordination with member’s Social Work Care Manager.
3. Coordination with home health agencies and all other health care providers.
4. Obtaining and reviewing skilled nursing notes from home care agencies (monthly).
5. Completion of the Braden and Wound Assessment Tools in Care Compass for all members with open wounds.
6. Conducting 180 day and SCIC assessments and completing all related paperwork.
7. Completing the wound care section of the member’s care plan.
8. Accompany member to physician/ wound care center appointments as needed.
9. Coordination with Wound Care Program Director as necessary.

Minimum Qualifications:

•  RN with current NYS licensure
•  Track record of documented assessment, care planning and communication skills
•  Experience with disability or rehabilitation programs helpful
•  Good computer skills, including Microsoft Office work and Excel

Additional Qualifications:

• Public health, community-based or home care experience preferred
• Bilingual English/Spanish or other language is a plus
• Wound Care Certification (WOCN) is preferred.
• Current Assessment RN’s with a willingness to meet the requirements for WOCN certification within one year of placement in Wound Care, RN position (ICS will pay for a portion of the costs related to WOCN certification) will be considered.

ICS is an Equal Opportunity Employer.
Women, minorities and persons with disabilities are encouraged to apply.
To apply, please send your cover letter and resume via email to: hr@icsny.org.

Manager, Paraprofessional Services

The Manager, Paraprofessional Services oversees day to day operations of the Paraprofessional Services Department.  This work is carried out in support of the mission and goals of Independence Care System. This is a full-time, permanent position.

Key Responsibilities:

1. Monitor and Supervise PCA Coordinators

1.  Supervise, support, and evaluate PCA Coordinators activities and performance
2. Monitor PCA Coordinators to ensure Departmental responsibilities are performed appropriately/timely
3. Maintain/monitor an efficient process to ensure efficiency of the Department and requirements are met in a timely manner
4. Approve staff time sheets and request for time off
5. Back-up staff as needed

2. Management of Home Care Services

1.  Communicate with members and Home Care Providers regarding home care service/concerns as needed
2. Identify and resolve concerns impacting the delivery of home care servicesMaintain/update PCA Provider contact listings
3. Coordinate/facilitate member case conferences
4. Resolve enrollment issues to ensure a smooth transition into ICS Program
5. Coordinate/facilitate process to transfer Certified Home Care Workers to ICS Home Care Providers

3. Reporting and Tracking

1.  Prepare member correspondence for temporary home care schedule changes
2. Create/track new enrollment home care information
3. Research/resolve home care service reports impacting/creating billing issues
4. Document all member/home care related actions in database
5. Monitor and report on activities related to PCA utilization

4. Performance Improvement & Development

1. Facilitate monthly Departmental staff meetings
2. Collaborate with and support Care Management to address member concerns/achieve member goals
3. Maintain a process to ensure continuity of care for members
4. Develop departmental goals
5. Attend/participate in organizational meetings/other projects as needed

 5.    Other duties as necessary.

Minimum Qualifications:

• Bachelor’s Degree.
• Minimum 5 years relevant experience.
• Previous experience in administration, operations and/or program services.

Additional Qualifications:

• Master’s Degree preferred (MBA, MPA, MS Health Administration or other related).
• Supervisory experience preferred.
• Experience working directly with people with physical disabilities preferred.
• Previous experience in healthcare and/or non-profit a plus.
• Bilingual (English/Spanish or other language) a plus.

ICS is an Equal Opportunity Employer.
Women, minorities and persons with disabilities are encouraged to apply.
To apply, please send your cover letter and resume via email to: hr@icsny.org.

Member Services Coordinator (Pilot Team)

As part of the Care Management Pilot Team, the Member Services Coordinator will perform functions that support the Care Management process and team members.  This work is carried out in support of the mission and goals of Independence Care System. This is a full-time, permanent position.

Key Responsibilities:

1.  Collaborate with ICS staff members and providers to ensure that our member’s needs are being met.

1. Arrange for services initiated by the care team.
2. Provide administrative support to the team
3. Assist in reconciling claims versus referrals for billing and payment purposes.
4. Process all service plan referral requests.
5. Function as a liaison between provider and member as appropriate.

2.  Assist in ensuring compliance by:

1. Acquiring signed Medical Doctor (MD) orders
2. Scheduling visits arranging escort

3. Responsible for answering and triaging all inbound telephone calls.

4. Research and problem solve issues/inquiries. Follow up with members with the status of these issues/inquires.

5. Responsible for Documentation

1. Document dates of receipt of service plans and SAAM submission.
2. Document MD order dates (sent & received) in ICS database.
3. Document court record request for member records.

6. Document Follow-up from members, Care Managers, providers, and peer reviews.

7. Provide general administrative and clerical support to the care management team such as filing, faxing and copying member documents

8. Scan and attach progress notes and prescriptions into ICS Database

9.  Monitor all open items, escalating to supervisors as necessary.

10.   Other duties as assigned.

Minimum Qualifications:

•  High School Diploma or GED a must.  Undergraduate degree preferred.
•  Excellent communication, interpersonal, organizational and motivational skills.
•  Computer literacy in a network environment with a Windows operating system.
•  Familiarity with Medicaid, managed care, health care delivery a plus.
•  Bilingual: English/Spanish capability is preferred.

ICS is an Equal Opportunity Employer.
Women, minorities and persons with disabilities are encouraged to apply.
To apply, please send your cover letter and resume via email to: hr@icsny.org.

Communications Associate

The Communications Assistant will be a key member of a small but growing communications department.  As part of the team, he/she will work on internal and external communications, marketing and branding, events and programming. This is a full-time, permanent position.

Key Responsibilities:

1.  Marketing and Branding

• Conduct interviews and/or write stories for internal and external print and e-newsletters
• Create marketing materials for programs and events
• Write copy for website and social media outlets
• Copy/edit and review written materials

2.  Administrative Functions

Provide administrative support for communications team, including:

• Maintaining editorial calendar & photo library
• Manage and maintain calendar: schedule appointments, manage requests for meetings, etc.
• Photocopying, scanning, faxing, filings
• Coordinating communications projects
• Coordinating meetings and conferences including booking conference rooms and audio/visual equipment, sending electronic invitations and preparing meeting materials
• Proactively anticipate upcoming projects and needs by prioritizing, communicating and balancing workflow

Minimum Qualifications:

• Minimum 2-5 years of experience in writing, marketing, communications or public relations with demonstrated success, preferably in the not-for-profit sector
• Bachelor’s degree required
• Project management experience including excellent organizational skills
• Excellent computer skills including Microsoft Office Suite; some desktop publishing knowledge a plus.
• Outstanding oral and written communications skills

ICS is an Equal Opportunity Employer.
Women, minorities and persons with disabilities are encouraged to apply.
To apply, please send your cover letter and resume via email to: hr@icsny.org.

Manager, Provider Relations

The Manager, Provider Relations is responsible for executing the strategic direction of the organization’s provider network. This work is carried out in support of the mission and goals of Independence Care System. This is a full-time position.

Key Responsibilities:

1. Credentials & Auditing

• Conduct audits, satisfaction surveys and other performance improvement activities related to ICS providers as appropriate.
• Conduct accessibility audits of site-based providers and prepare response for providers.
• Conduct all credentialing and re-credentialing activities

2. Collaboration

• Conduct contract negotiations with new and existing providers in conjunction with Director of Administration.
• Collaborate in and facilitate development of standards of care with ICS staff and providers.
• Collaborate in policy and procedure development as it relates to provider relations.

3. Provider Network

• Identify and investigate new providers for participation in ICS provider network.
• Evaluate and analyze effectiveness and efficiency of provider network, identifying gaps in service and /or inadequate capacity.
• Develop process maps to meet operational needs related to provider relations.
• Participate in ICS staff education and orientation efforts related to provider relations.
• Promote and maintain positive and professional relationships with participating providers.
• Initiates problem solving activities in response to member, staff or provider complaints, billing or payments discrepancies. Collaborates, implements and monitors corrective action plans as appropriate and at the direction of Director of Administration.
• Facilitate the inclusion of providers requested by membership into the provider network as appropriate
• Develop, distribute and analyze data relevant to provider activity and prepares reports for senior staff as appropriate.
• Maintain and keeps provider database current and accurate.
• Maintain updates and ensures accurate distribution of the provider manual.

4.  Compliance

• Manage and ensure contract compliance by ICS and provider.
• Conduct orientation and ongoing education of provider staff regarding ICS policies and procedures.

5. Other duties as necessary.

Minimum Qualifications:

• Bachelor’s Degree.
• Minimum 5 years work experience as an Administrator or in a manager capacity.
• Minimum 3 years work experience in a provider relations role, including contracting and credentialing.
• Previous leadership experience in administration, operations and/or program services.
• Excellent written and oral communication skills.
• Computer literacy in a network environment with a Windows operating system, including Excel and Power Point.

 Additional Qualifications:

• Experience working directly with people with physical disabilities preferred.
• Previous work experience in healthcare and/or non-profit preferred.
• Experience working in a multi-site organization preferred.
• Experience and ability to travel to all boroughs in New York City preferred.
• Bilingual (English/Spanish) is a plus.

ICS is an Equal Opportunity Employer.
Women, minorities and persons with disabilities are encouraged to apply.
To apply, please send your cover letter and resume via email to: hr@icsny.org.

PCA Service Coordinator

The PCA Service Coordinator initiates home care services for all members, and coordinates/monitor continuous home care services.  S/he maintains an efficient process to ensure the delivery of high quality continuity of care for members.  The PCA Service Coordinator collaborates with and supports Care Management staff, members and external providers to achieve member goals. This work is carried out in support of the mission and goals of Independence Care System.  This is a full–time, permanent positition.

Key Responsibilities:

1. Coordination of home care services

• Initiates home care services for all members including verifying all home care services prior to enrollment as well as identifying and assigning cases to PCA Providers. Verifies PCA services initiated with members.
• Coordinates and manages continuous home care services including changes, stops and re-start home care scheduled hours, creating referrals/authorizations and stop/changes.
• Identify and resolve home care issues/concerns that impact service delivery in a timely manner.
• Monitors activities related to utilization of home care hours.
• Assists home care workers in transferring to providers.
• Monitor and ensure Personal Care Aide Providers follow the appropriate processes for home care services.
• Review/initiate changes based on the 180 day member assessment completed by RN.

2. Documentation

• Effectively communicate and accurately document all case related changes, issues, incidents and actions into database.
• Ensure Personal Care Aide Providers receive appropriate documentation for PCA assignments and changes.
• Conduct investigations and provide documentation for grievance process.

3. Collaboration and Follow-up

• Collaborate with and supports Care Management staff, members and providers to achieve member goals.
• Coordinate with Care Management staff to facilitate member case conferences.
• Maintain efficient process to ensure continuity of care for members.
• Communicate with members and Personal Care Aide Providers as necessary.

ICS is an Equal Opportunity Employer.
Women, minorities and persons with disabilities are encouraged to apply.
To apply, please send your cover letter and resume via email to: hr@icsny.org.

Administrative Assistant

This position is responsible for providing day to day administrative support to the Director of Advocacy.  This work is carried out in support of the mission and goals of Independence Care System. This is a full–time, permanent positition.

Key Responsibilities:

1. Perform administrative tasks related to the ICS’ grievance and appeals processes, including external and internal functions.
2. Coordinate meetings and conferences including booking conference rooms and audio/visual equipment, sending electronic invitations and preparing meeting materials.
3. Assist with developing and preparing presentations, reports, correspondence and other documents.
4. Take and prepare minutes of meetings as necessary.
5. Proactively anticipate upcoming projects and needs by prioritizing, communicating and balancing workflow.
6. Perform other administrative duties (photocopying, scanning, faxing, filings).
7. Provide administrative assistance to other members of the department as necessary and appropriate.
8. Other duties as necessary.

Minimum Qualifications:

• High School Degree or equivalent required.  Advanced degree preferred.
• A minimum of 3 years working experience supporting a senior executive.
• Have outstanding organizational skills, ability to multi-task and meticulous attention to details.
• Be able to take direction, but also work independently as well as take direction when appropriate.
• Must have sound judgment as well as discretion as the position will handle sensitive information
• Proficiency in Word, Excel, PowerPoint and Outlook.

ICS is an Equal Opportunity Employer.
Women, minorities and persons with disabilities are encouraged to apply.
To apply, please send your cover letter and resume via email to: hr@icsny.org.

Assessment RN

The Assessment Nurse, as part of the Care Management Department is responsible for conducting comprehensive and accurate assessments in all boroughs in which ICS serves members. This is a permanent, full-time position.

Key Responsibilities:

1. Assessments – conduct the following assessments: initial, 180 day, post-hospital, SCIC (significant change in condition), and assessments required as part of the Grievance and Appeals process.  For all assessments, complete the accompanying documentation required by ICS Policy and Procedure.
2. Member Relationship and Education – establish a working collaborative relationship with members; assess member/caregivers’ knowledge of necessary care requirements, i.e. medication management, new onset diagnosis, DME use and safety measures.
3. Documentation – complete thorough documentation as per established policy and Procedure; assist with the coordination and collaboration of the care plan with the Care Manager and the member; prior to making an assessment visit, review member record to familiarize self with members’ current problems/issues/needs, and progress towards goals.

Minimum Qualifications:

• RN with current NYS licensure.
• Prior experience documenting assessments and care planning.
• Computer literacy in a network environment with a Windows operating system.
• Ability to travel within all NYC boroughs.

Additional Qualifications:

• Bilingual (English/Spanish) preferred
• Experience working in healthcare and/or a non-profit organization a plus
• Public health, community based or home care experience preferred
• Experience with disabled or rehabilitation programs helpful

Compensation:

This position requires travel to member’s homes in every borough which ICS serves – this position will receive an additional 5% to the base salary.

Care Manager, Social Worker

Position Overview:

Key Responsibilities:

1. Conduct psycho-social assessments, including assessments of home environment, financial situation, living situation, family and community supports, preferences, strengths, perceived medical and home care needs, and understanding of diagnoses and disabilities.
2. Participate with other team members in developing and monitoring Member care plans, including participation in care team meetings.
3. Explore and monitor financial options and eligibility for various benefits.
4. Provide information and assist members with coordination of housing issues, mental health, and/or alcohol or drug abuse.
5. Provide information and assist members in maintaining and establishing community links.
6. Provide ongoing coordination of psycho-social services.
7. Provide supportive counseling for crisis intervention, as appropriate.

Minimum Qualifications:

• BA required; BSW or MSW preferred.
• At least two years of experience in a social services or health care environment.
• Knowledge of health care and disability issues and systems.
• Comfortable with travel in the boroughs of Brooklyn, Manhattan and/or the Bronx.

Additional Qualifications:

• Experience in healthcare and/or nonprofit a plus.
• Bilingual: English/Spanish capability is preferred.