WHO WE ARE
A community-based, nonprofit agency serving the Bronx, Brooklyn, Manhattan and Queens, Independence Care System is dedicated to supporting senior adults and adults with physical disabilities and chronic conditions to live at home and participate fully in community life. Learn more about what we do.
HOW WE HELP
Independence Care System offers two distinct plans:
In either plan, you or your loved one will have a Care Coordinator and an Interdisciplinary Team. They will work with you to coordinate all of the home care, health care and social services you or your loved one need to live at home, safely and in good health.
GET HELP FAST
If you or your loved one receives or is eligible for Medicaid, or Medicaid and Medicare, ICS has a plan for you. Call us toll free at 1.877.ICS.2525 or TTY 1.855.ICS.4TTY from 8 a.m. to 8 p.m., Monday through Friday. An ICS staff member is ready to help.
A WORD ABOUT LANGUAGE
When you join ICS, you become a participant in one of our plans and a member of ICS and the ICS community. Traditionally, those participating in our MLTC plan have been referred to as “members.” Funders of the FIDA-MMP demonstration project, including ICS’s FIDA-MMP, refer to those who join FIDA plans as “participants.” In keeping with our history and this new language, you will find references on our website to members as well as to participants. Whatever word we are using, we are referring to the people we have the great opportunity to serve.
ICS Community Care Plus FIDA-MMP is a managed care plan that contracts with both Medicare and the New York State Department of Health (Medicaid) to provide benefits of both programs to Participants through the Fully Integrated Duals Advantage (FIDA) Demonstration.
Limitations and restrictions may apply. For more information, call ICS Community Care Plus FIDA-MMP Participant Services or read the ICS Community Care Plus FIDA-MMP Participant Handbook. Benefits, List of Covered Drugs, and pharmacy and provider networks may change from time to time throughout the year and on January 1 of each year.”
You can get this information for free in other languages. Call: 1-877-ICS-2525 and TTY: 1.855.ICS.4TTY Monday through Friday 8 am to 8 pm. The call is free.
Puede obtener toda esta información en otros idiomas de manera gratuita. Llame a ICS al 1.877.ICS.2525 y a la línea TTY 1.855.ICS.4TTY, entre las 8 a. m. y las 8 p. m., de lunes a viernes. La llamada es gratuita.
Вы можете бесплатно получить всю эту информацию на других языках. Звоните в ICS по телефону 1.877.ICS.2525 и телетайпу 1.855.ICS.4TTY с понедельника по пятницу с 8:00 до 20:00. Звонок бесплатный.
您可免费获得所有这些信息的其他语言版本。请在周一至周五上午 8 点至晚上 8 点致电 ICS，电话号码为 1.877.ICS.2525，听障专线 (TTY) 为 1.855.ICS.4TTY。此为免费电话。
Ou kapab jwenn tout enfòmasyon sa a gratis nan lòt lang. Rele ICS nan 1.877.ICS.2525 ak TTY 1.855.ICS.4TTY, ant 8 a.m. ak 8 p.m., lendi jiska vandredi. Apèl la gratis.
이 모든 정보는 타 언어로 무료로 제공됩니다. 월요일~금요일, 오전 8시~오후 8시 사이에 1.877.ICS.2525 및 TTY(청각 장애인용 전화) 1.855.ICS.4TTY로 ICS에 전화해 주십시오. 이 전화는 무료입니다.
Le informazioni in questione sono disponibili gratuitamente anche in altre lingue. Chiamare ICS ai numeri 1.877.ICS.2525 e TTY 1.855.ICS.4TTY tra le 8:00 e le 20.00 dal lunedì al venerdì. La chiamata è gratuita.
For information on ICS Community Care Plus FIDA-MMP contact ICS Community Care Plus FIDA-MMP or the New York Enrollment Broker. To enroll or for other options for your health care, call the New York Enrollment Broker at 1-855-600-FIDA TTY 1.888.329.1541from Monday-Friday, 8:30 am to 8:00 pm, and Saturday, 10:00 am to 6:00 pm or visit http://www.nymedicaidchoice.com.
The State of New York has created a participant ombudsman program called the Independent Consumer Advocacy Network (ICAN) to provide Participants free, confidential assistance on any services offered by ICS Community Care Plus FIDA-MMP. ICAN may be reached toll-free at 1-844-614-8800 or online at icannys.org.